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chargeback percentage on online dating sites.

   
4:15 am on Jul 14, 2009 (gmt 0)

5+ Year Member



hi,

Anyone got any experiences on selling subscriptions? i use paypal and alert pay as a payment processor.

Did it happen to anyone of getting high percentage of chargebacks? i wanna know what is the ideal percentage of chargebacks as a merchant.

7:56 pm on Jul 14, 2009 (gmt 0)

WebmasterWorld Senior Member bwnbwn is a WebmasterWorld Top Contributor of All Time 5+ Year Member



what is the ideal percentage of chargebacks as a merchant
Zero is ideal but we all have them. There is a $25-30 pop on each charge back so it is wise to not have many. Also a high rate of charge backs will either throw your processing fees sky high or get your merchant account terminated.

Your in a very high fraud area so I would put into place a better way of verifying the card holder before I processed the card reducing your charge back rates.

There really isn't an ideal number other than 0 We try our best to have none but ever now and then again we relax on a small order and get bit. My best guess is 1 out of 800 orders.

3:48 am on Jul 16, 2009 (gmt 0)

5+ Year Member



thank you bwnbwn for a helpful info. do u have any idea the time length paypal gives for a dispute before it becomes a chargeback?
12:56 pm on Jul 16, 2009 (gmt 0)

WebmasterWorld Senior Member bwnbwn is a WebmasterWorld Top Contributor of All Time 5+ Year Member



Sorry I don't use paypal but I assume it is about like anyother processor and can be from 1 month to 3 months on getting a charge back notice.
2:04 am on Jul 17, 2009 (gmt 0)

10+ Year Member



not in dating sites but less than .1% - been a while since I've checked...but I'm militant about who gets sent an order...paranoid about getting screwed.
3:15 am on Jul 18, 2009 (gmt 0)

5+ Year Member



got here another concern, anyone knows what could be the impression of having many refunds on your Financial Statement when applying another merchant? can u get low chances of approval if high refund on your FS because of returning fraudulent payments?