Welcome to WebmasterWorld Guest from 126.96.36.199
Forum Moderators: buckworks
I understand transaction processing is back up with the exception of Global processing. We are working to bring that up ASAP.4 minutes ago
[edited by: engine at 5:52 pm (utc) on July 3, 2009]
[edit reason] Timeline [/edit]
How can you prevent a fire from ever happening again? Disasters happen, its how they handle it thats important.
From what i've heard the fire wasnt even IN their center,it was in the same building and triggered sprinklers in their center.
We use PayPal's Payflow Pro (I think it's like $30/month) as our backup. If a transaction fails due to a network error, the payment just gets routed to PayPal. While I wouldn't wish PayPal's payment processing on anyone as their sole provider, I must say, they have been pretty solid as a backup.
Best thing to do though, is just store the payment info temporarily and run the transactions manually once Auth.net is back up.
Thankfully we have backup systems in place so our checkout is not down, but I am absolutely amazed that this kind of outage is possible for a processor as huge as Auth.net. Backup systems affected too? With a company as huge as this one, who would have thier backup systems in the same building?
Understand that many of you are still not transacting. The team is aware of this and working to restore full processing.
[edited by: engine at 5:54 pm (utc) on July 3, 2009]
[edit reason] timeline [/edit]
Because a return string is obtained from authorize.net, we built in a feature that triggers if no string is returned. It then stores that transaction data and also notifies us via email. Our first "lost" transaction of the day came around 7am PDT and I was notifed immediately. Our site also notifies customers that their transaction has been "queued", so we don't get angry calls or emails.
We'll have to manually enter sales once authorize.net is back up, but ultimately this was a nice fail-safe, and seamless for our customers.
Paypal Checkout, but customers are use to place order by credit cards
The part about Paypal misconceptions is what I find most amusing today as Paypal can be installed to look and work seamlessly like any other CC processor using direct payment APIs.
Good thing for us the 4th is a slightly slower time.
10:15am MT still no connection