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Authorize.Net Down?

Authorize.net Timing out...

     
1:07 pm on Jul 3, 2009 (gmt 0)

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It appears that Authorize.Net is down and has been for about 5 hours.

I can't load [authorize.net...] nor [secure.authorize.net....]

Does anyone know if they have an offsite status page or what is happening?

4:01 pm on July 3, 2009 (gmt 0)

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#authorizenet [twitter.com]
I understand transaction processing is back up with the exception of Global processing. We are working to bring that up ASAP.
4 minutes ago

[edited by: engine at 5:52 pm (utc) on July 3, 2009]
[edit reason] Timeline [/edit]

4:02 pm on July 3, 2009 (gmt 0)

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Authorize.net is still failing transactions for us as well.
4:06 pm on July 3, 2009 (gmt 0)

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How can you prevent a fire from ever happening again? Disasters happen, its how they handle it thats important.

You can't, however someone as big as Auth.net shouldn't be dependent one 1 datacenter. I find it hard to believe they don't have a distributed network of datacenters.

From what i've heard the fire wasnt even IN their center,it was in the same building and triggered sprinklers in their center.

Wow, if that's true, that is a disaster. Sprinklers near/in a data center :(.

We use PayPal's Payflow Pro (I think it's like $30/month) as our backup. If a transaction fails due to a network error, the payment just gets routed to PayPal. While I wouldn't wish PayPal's payment processing on anyone as their sole provider, I must say, they have been pretty solid as a backup.

Best thing to do though, is just store the payment info temporarily and run the transactions manually once Auth.net is back up.

4:06 pm on July 3, 2009 (gmt 0)

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processing is back up with the exception of Global processing

what does this mean? US transactions work?

4:08 pm on July 3, 2009 (gmt 0)

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we are still failing. And we are in the US. No response from the gateway...

Thankfully we have backup systems in place so our checkout is not down, but I am absolutely amazed that this kind of outage is possible for a processor as huge as Auth.net. Backup systems affected too? With a company as huge as this one, who would have thier backup systems in the same building?

4:11 pm on July 3, 2009 (gmt 0)

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I read a sprinkler system took out their generators.... I really can't believe they don't have a backup plan for "any" disaster.
4:19 pm on July 3, 2009 (gmt 0)

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Is it working for ANYONE? Not by what they say - any merchants here having success? I'm not and I'm in USA.
4:22 pm on July 3, 2009 (gmt 0)

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Global I believe refers to Global Payments, a large payment processor. Our merchant provider uses Global.

However we are not getting any response from the API so I believe the twitter message may be incorrect.

4:22 pm on July 3, 2009 (gmt 0)

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No success .. in US
4:25 pm on July 3, 2009 (gmt 0)

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Not working here. (US)
4:25 pm on July 3, 2009 (gmt 0)

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We are losing sales as well I have already lost some customers. We have Google and Paypal Checkout, but customers are use to place order by credit cards.
4:26 pm on July 3, 2009 (gmt 0)

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#authorizenet [twitter.com]
Understand that many of you are still not transacting. The team is aware of this and working to restore full processing.

[edited by: engine at 5:54 pm (utc) on July 3, 2009]
[edit reason] timeline [/edit]

4:40 pm on July 3, 2009 (gmt 0)

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I can not believe you would place sprinklers in a generator room in the first place. Seems as if they would use a much safter method such as a carbon dioxide fire suppression system. Water and electricity do not mix well.!
4:48 pm on July 3, 2009 (gmt 0)

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Our solution to this was implemented when we lost out connection twice before (once form Authorize.net being down for a short period and once from an upgrade of PHP versions on our server that affectect the curl() command in our shopping cart).

Because a return string is obtained from authorize.net, we built in a feature that triggers if no string is returned. It then stores that transaction data and also notifies us via email. Our first "lost" transaction of the day came around 7am PDT and I was notifed immediately. Our site also notifies customers that their transaction has been "queued", so we don't get angry calls or emails.

We'll have to manually enter sales once authorize.net is back up, but ultimately this was a nice fail-safe, and seamless for our customers.

5:03 pm on July 3, 2009 (gmt 0)

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#authorizenet [twitter.com]
Ops team continues to work. Will provide updates via Twitter when I have them.

[edited by: engine at 5:55 pm (utc) on July 3, 2009]
[edit reason] timeline [/edit]

5:05 pm on July 3, 2009 (gmt 0)

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Paypal Checkout, but customers are use to place order by credit cards

The part about Paypal misconceptions is what I find most amusing today as Paypal can be installed to look and work seamlessly like any other CC processor using direct payment APIs.

Example:
[cms.paypal.com...]

5:14 pm on July 3, 2009 (gmt 0)

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We've lost a bunch of web orders as well... our last one was last nite, 9:30pm-ish, mountain time. However the phone traffic is the same. Taking a few calls regarding outage/failed transactions... we're just converting to phone orders.

Good thing for us the 4th is a slightly slower time.

10:15am MT still no connection

5:46 pm on July 3, 2009 (gmt 0)

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We are backup processing transactions!
5:47 pm on July 3, 2009 (gmt 0)

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I have transaction processing back on my desktop software, but there is no love on the website tip.
5:50 pm on July 3, 2009 (gmt 0)

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We may be back up.. doing test orders...
5:58 pm on July 3, 2009 (gmt 0)

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#authorizenet FYI, the Merchant Interface may be slow to access, but it is up.
5:58 pm on July 3, 2009 (gmt 0)

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The part about Paypal misconceptions is what I find most amusing today as Paypal can be installed to look and work seamlessly like any other CC processor using direct payment APIs.

Yep, I have a client using it in a few Zen Cart sites and the customers don't even know it's Paypal.

5:59 pm on July 3, 2009 (gmt 0)

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We are transacting on our site.

[edited by: encyclo at 7:04 pm (utc) on July 3, 2009]
[edit reason] no references to personal sites please [/edit]

6:03 pm on July 3, 2009 (gmt 0)

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Test transaction failed here 11:03AM PST
6:04 pm on July 3, 2009 (gmt 0)

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We've had 10 successful transactions come in. I would assume it will be flaky (up and down) for a day or so.
6:11 pm on July 3, 2009 (gmt 0)

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@SageDog - Are you aware that your "solution" runs afoul of PCI guidelines? You're only allowed to store the last 4 digits of a card number and are never to store the CVV2 number.
6:22 pm on July 3, 2009 (gmt 0)

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@originalgeek - And I hope you're aware that the CVV2 is not required for a successful transaction and is for verification purposes only. He can store the credit card number as long as it is well protected and conforms to PCI guidelines and not store the CVV2 at all and still manually process transactions.
6:22 pm on July 3, 2009 (gmt 0)

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orders and complaints still flowing in (East Coast, USA)- looks like it's still flaky for sure. Posted: 2:21pm EST
6:22 pm on July 3, 2009 (gmt 0)

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We use authorize.net with global payments as merchant processor and we are now back seeing transactions again.
6:23 pm on July 3, 2009 (gmt 0)

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originalgeek - just curious, where are you getting your info on the PCI guidelines, because everything I have ever seen says you can keep full credit card info for as long as it takes to bill a customer....
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