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I called the legitimate card owner and gave her the information, which she said she would give to the police. She was very grateful.
Mind ya all the info checked out except the phone number but it was a ship to another address.. I smelled a rat.
Called the bank for the 3rd time said same thing I figured the heck with these jerks. Did some searching called the owner myself bank never called him I told him the story. He was as well grateful and planned on changing banks.
Maybe if more of us let the owners know just how little their bank care about them and turn the customers against the banks we as merchants might get a little more respect.
As it is now banks make big bucks off our backs off chargebacks so why should they want to help stop a source of income unless you turn the customer against the bank.
I asked him to please let the bank know why he was leaving.... Sure felt good. :)
but obviously bank doesn't really care
No, they don't. We have this thread about once a year. There was a time when we could provide them with a few stolen credit card numbers a day. So I would call the bank, sit on hold, talk to somebody, get transfered to somebody else, put on hold, listen to music while trying to stay awake, talk to another person, they tell me somebody will call me back, hang up. Never hear from the bank again.
So. ... for the last 7 years we never even bother. I have about 4 hours invested in that pointless exercise that we will never get back.
You would think they would set up an 800 number for merchants as a tip line. But no, they are too busy to care.
Every once and a while we will get a fraud attempt and the person who owns the card will have a unique name and from a smaller town. We will try and find their real home phone number and I will call them and tell that that their card appears to be compromised. They are usually very thankful.
Luckily, we are on a really good streak and the fraudsters are ignoring us. It could be because they have not been able to rip us off for a very long time now.
I had bought a few things on line all OK. Then a few months later I checked my tansaction list and there were several withdrawals for about $39.00 each to several companies with names such as Transaction Assist, Payment Sevices etc.
I wrote to my bank asking how could this happen, they just replied after a month that they had reversed the transactions, (but not the oldest two).
That was OK in that I got most of my money back.
But I wanted to know what were they gonna do to those scumbags who had got my credit card details and set up merchant accounts to rip me and others off.
Once again the bank did not seem to car about that.
Does anyone have established guidelines for which orders you let go through and which ones you audit?
1. Billing address different than shipping address.
2.Very often next day shipping, no matter how expensive it is and not taking advantage of any discounts that may be available with this purchase (coupon code etc.).
3. Phone number area code not consistent with billing or shipping address.
4. IP address not consistent with billing/shipping address.
5. Orders placed late at night also weekends.
6. Capital letters.
7. Demanding "no signature" on delivery.
8. Email address or part of it not consistent with name or lacation of customer anyhow, and very often registered with free email service.
9. Phone number out of service, disconnected, no answer etc.
I also look for the way they found my site and previous site visited.
Very often simple phone call will do. Call and ask to verify information they gave you like addresses. People usually don't mind it.
Fraud is PROFITABLE to the banks/credit card companies.
A card gets stolen and used ten times. The customer reports it and gets their money back.
The ten merchants that got shafted lose their merchandise, have their money taken out, AND GET PENALIZED for the bad transaction ($15, $30, or whatever your contract is).
Imagine how many millions and millions of times they get to hit merchants for the 'chargeback fees'.
The big secret: They don't want to STOP credit card fraud.