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Merchant Problem (and) PayFlow Question

Having problems with my merchant, and considering PayFlow..Need help/advice

         

SmartHID

10:08 am on Apr 23, 2009 (gmt 0)

10+ Year Member



Hey guys, i actually just found this forum and topic by searching google for reviews about PayPal's payflow gateway (as im considering it).. However, im not sure its exactly what im looking for. Basically, heres my situation:
- I already have my website set up to accept payments using Authorize, and CartManager as my cart... Everything works fine, but it seems like it takes forever for my merchant to send me my money... For example, lets say i get a few orders, and capture them the same day - i sometimes dont see that money go into my bank account for a week or more! So because of this, ive been thinking of a way to more quickly receive my payments.

Now heres why i thought of PayPal:
I dont carry actual stock of the products i sell. When i get an order, i have the company i buy my products from dropship them directly to my customer. And i use PayPal to place these orders with the company i buy from... So i was trying to find a way to accept credit cards and whatnot on my website, and have the money drop directly into my paypal account instead of my bank account - that way, i could simply collect my payments, and send my payments, all from one place: PayPal...

Now, heres where im confused, so please correct me if im wrong... If im using PayFlow, and an order is placed on my website, does the money go into my PayPal account? Or my bank? Because thats what im looking for, is a way to accept credit cards directly from my website just as i do now, but have the money go into my PayPal account instead of my bank account.

Sorry for the long post.
Thanks ahead of time guys! Hope i picked a good place to ask this.

-Bryce

jwolthuis

11:56 am on Apr 23, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Where are you located? In the UK, the Payflow Pro API is used for their Website Payments Pro product. Using that, the funds would go to your PayPal account.

In the US, the API is different. Website Payments Pro would allow you to accept credit cards, with the funds going into your PayPal account. Payflow isn't used, in this case.

bwnbwn

12:58 pm on Apr 23, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



SmartHID are you sure you are baching out the day each day as the payment should hit your bank in no more than 3 days.

If you are baching out your account each day they stink and you need to get another one. Call them ask them why it is taking so long and if they don't give you a good answer find another one that the cart will accept as a gateway.

I tried to call Authorize net the other day as the cart I use accepts check payments through them I never got through 30 minutes on hold.That was enough for me to rule them out.

rocknbil

3:54 pm on Apr 23, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Well, consider also that once it hits payPal, you need to do a transfer from PP to your bank, which may or may not take up to three days too. Plus it's an extra step in your process that needs to be managed. I'd sort out why it's taking so long to batch; usually these have a way to set when the batching gets done - nightly versus weekly. Maybe it's set incorrectly in your account.

ytswy

4:03 pm on Apr 23, 2009 (gmt 0)

10+ Year Member



First year we had a merchant account as a brand new company we were on a 45 day settlement.

That was back in 2001 but I can still remember having to turn down business since we simply couldn't afford to buy the products in, with a month and a half's revenue sitting around in someone else's account.

bwnbwn

6:35 pm on Apr 23, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



ytswy since day one 2002 I have been on a 3 day deposit coulldn't fatom being on a 45 day waiting cycle that is plain crazy.

ytswy

9:19 pm on Apr 23, 2009 (gmt 0)

10+ Year Member



@SmartHID - sorry, this is completely off-topic for your thread and I hope I don't derail it. Had a bit of a Monty Python [phespirit.info] moment when seeing you complain about a five day delay :)

It's completely true, but we weren't an ecommerce business at the time. We were a startup mail/telephone order business wanting a PDQ terminal, and as far as I can see fell into the "will probably charge a load of fraudulent cards, withdraw the money, and disappear" category.

It was a complete pain, but probably not as much of an issue as it sounds now. We were mainly selling second hand products at the time (high margin) and repair services (100% margin), and taking a lot of money via cheques. The stuff we bought in was more of a nice extra. After a year we went on to a three day settlement and that was the end of it.

SmartHID

8:02 am on Apr 24, 2009 (gmt 0)

10+ Year Member



UPDATE!
First, thank you to everybody who replied to my post!
I just went over to my authorize.net account and after searching forever i finally found the batch setting - they call it "Transaction Cut-Off Time" setting... But the only thing you can change is the time of day that the batch is cut off (the default being 3:00pm) - however, there wasnt anywhere for me to change how OFTEN the batch is collected in terms of days as you guys were talking about... So what do you guys recommend i do? Does anybody here use Authorize that could give me advice?

Thanks!

PS. I live in the USA (Oregon).. So as far as paypal goes, what service (or services) do they offer that would allow me to collect credit cards on my site and have the funds deposit directly into my paypal account instead of my bank? (having the money deposited into paypal is actually one step LESS for me, as opposed to one step more, because i pay for my products through paypal on a per-order basis).

Thanks guys! Youre a ton of help. Glad i joined the forum.

rocknbil

3:41 pm on Apr 24, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



PS. I live in the USA (Oregon).

Waves from the Southern end of the Duck and Beaver state . . . . same here! LOL

Does anybody here use Authorize that could give me advice?

Not directly, but have clients who do, I build the programming to interface withe the A.N. API's, and their stuff batches daily. You can dig through the merchant documentation or locate the phone number and just call them. It's probably something simple.

Personally, if I were set up with A.N. I would not consider moving to a payPal solution, but that's just me.

SmartHID

12:40 am on Apr 25, 2009 (gmt 0)

10+ Year Member



Well basically heres the reason im looking for a new merchant... Other than the wait time...

My father owns his own business as well, and the merchant account is actually HIS, not mine... However, ive just been using his merchant account for my website too, so all of my orders get mixed in with his, which isnt hard to distinguish but our money gets mixed into the same bank account, and alot of times he has bills that take money out of the account and he ends up not having enough money to pay me what he owes me, so i have to wait forever to get my money... I mean, if there was a way to create a seperate user account on the SAME merchant account, allowing the orders that come from MY website/cart to get dropped into a DIFFERENT bank account than his, then that would be fine... But i dont think thats possible, is it? Ive been reading about the multiple user accounts thing on the Authorize website but i dont think its what im looking for, it just has different user levels... Am i right? Or is there a way to use 2 different bank accounts on the same Authorize account?

If not, then i would need my own - and since i use paypal to order my products each time i receive an order anyway, its a pretty easy solution for me...

You guys are a great help. Thanks ahead of time for those who reply to this...

bwnbwn

2:16 am on Apr 25, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I can see a disaster waiting to happen with the set up you have right now. What is the world are ya'll gonna do if the IRS looks at ya a little more closly and wants to see your records?

What ya gonna do if your dad can't pay you back? Get another merchant account and fast. Me I would get the heck away from Authorize net and find a better merchant services.
Linkpoint
merchantservices
www.firstdata to name a few.

rocknbil

3:54 pm on Apr 25, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Linkpoint and First Data are one and the same . . . are they not? (Linkpoint is the gateway owned by First Data Bank, it is one of my client's processors.) But the point is still valid.

However, I've never seen such issues with Authorize.net. Something else is up.

My father owns his own business as well, and the merchant account is actually HIS, not mine...

This changes things, pretty drastically. By all means, if you can't afford your own merchant account, start with payPal. Per the IRS question, this would affect your father more than you as this is tracked as his income. Sure, you could work out a deal to pay for your half of the taxes, but that's not the point, when you go to apply for a loan or credit, you'll need to have financial records reflecting your business, and this won't cut it.

Honestly, I doubt processing two business entities through one A.N. account is even allowed per their TOS. I have one client - one man - who has two LLC's. Each of these LLC's requires a separate and distinct A.N. account and interface. Funds for both go into the same bank account.

It's not likely A.N. is going to split hairs on this but you have larger issues to deal with in this scenario, as mentioned.

SmartHID

10:21 am on Apr 26, 2009 (gmt 0)

10+ Year Member



Yeah, its definitely not a good situation.. But when i first started my website business, it was an easy solution to quickly set up my site to accept credit cards - and it worked out perfectly for a while, but now its getting to be a hassle..

My website really doesnt produce that much income anyhow, maybe 2-5 orders per day, and since i have a real job here in town that i can account for, i havent yet registered as a business. Like i said, the income is minimal.

So (A) i need to register my business, and (B) i need to get my own merchant account.

Unfortunately though, since i dont yet have my business registered, im not able to apply for my own merchant account with Authorize.net - correct? But does this include PayPals services as well? Or am i still able to set up my website to accept creditcards with one of paypals services without my business registered?

Regardless of the answer to that question, i still havent gotten a clear answer as to which PayPal service i need... Like i said, i want to be able to accept credit cards on my website, just as i would with a normal merchant account like Authorize, but i want the money to be deposited into my PayPal account instead of my bank account. I dont want my customers to need a paypal account, or even think paypal has anything to do with it - i want my entire checkout process to seem like im using a normal merchant account/gateway... If there is an OPTION to check-out using paypal, thats fine, but i dont want it to be required... And like i said, i want the money to go into my PayPal account.. So EXACTLY which service do i want? And am i able to use my fathers merchant account or gateway or anything in conjunction with some kind of paypal service and still have the money go into my PayPal account? Keep in mind also, that i already have my own shopping cart...

I really need to get things figured out, and you guys are pretty much my only source for interactive help. I greatly appreciate it..

Any advice or answers?

SmartHID

4:06 pm on Apr 27, 2009 (gmt 0)

10+ Year Member



Can anybody give me some advice or answers?