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No Sales All Of A Sudden?

     
2:35 pm on Apr 15, 2009 (gmt 0)

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Hi,

I don't understand this; I use to get a steady number of orders a day and now all of a sudden I haven't been receiving any new orders.

I haven't made any changes to my website, and my prices are comparable to my competitors. And I can see in admin that I'm getting visitors coming to the site on a daily basis.

This doesn't make sense why customers would just stop buying all of a sudden...hmmmmm.

Has anyone else noticed a drop in purchases on your website?

olimits7

2:39 pm on Apr 15, 2009 (gmt 0)

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Have you tested your checkout process start to finish?

Something somewhere along the line may be broken. You don't have to have changed anything, it could be a server thing or payment gateway thing.

Make sure people are still capable of ordering.

3:23 pm on Apr 15, 2009 (gmt 0)

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Hi,

I just tested creating an account and submiting an order and everything seems to be working fine...this is strange!

3:29 pm on Apr 15, 2009 (gmt 0)

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There's a lot less spending in the US these days, if your orders are primarily US.

[edited by: lorax at 7:41 pm (utc) on April 15, 2009]

3:33 pm on Apr 15, 2009 (gmt 0)

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Yeah, this recession isn't helping either...

[edited by: lorax at 7:41 pm (utc) on April 15, 2009]

3:39 pm on Apr 15, 2009 (gmt 0)

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Unless you are selling to manufacturers who have all gone out of business a sudden and total stop is probably something other than just the recession.
Has your payment processor suddenly switched to using Verfied by Visa/Mastcard Secure Code? That will throw a lot of people.
Don't walk through the process yourself, get somebody who is not an IT professional and is not particularly web savvy to do it and watch them.
3:49 pm on Apr 15, 2009 (gmt 0)

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Good advice piatkow.
4:22 pm on Apr 15, 2009 (gmt 0)

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Sales have dropped for us some the past couple of weeks but to completely stop, that screams that something else is wrong.
4:48 pm on Apr 15, 2009 (gmt 0)

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It has been slow for us this month too. I think the Spring Break has affected sales. I hope the rest of the month picks up.
9:24 pm on Apr 15, 2009 (gmt 0)

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Same here like when spring break kicked in all sales quit. I checked my cart 3-5 times during the week to make sure it was ok.
Picked u some yesterday maybe we are close to getting back to normal.
12:22 am on Apr 16, 2009 (gmt 0)

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Maybe check your ranking in search engines?
8:51 pm on Apr 16, 2009 (gmt 0)

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Check your rankings on a computer you have never used before. Like at a friends house, or phone somebody a long way away from you to check.
10:01 pm on Apr 16, 2009 (gmt 0)

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Check your ONLINE CHECK-OUT on a computer you have never used before, like at a friends house. Buy a simple item and see if the system is still working.

You could also phone somebody in a different state and have them do a sale as a test.

Or you could call me. Thats right my friend. For $29.95 I too can test your website. I'll make a sale of an item of my choice for me from my personal computer and we can have it paid for by you and mailed to me and that way we can tell if the system is working. Just think how much money you will earn through Peace-of-Mine. And I will make $29.95 plus a free gift. Everybody is happy.

9:16 am on Apr 17, 2009 (gmt 0)

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We had record sales the first two months of the year, then this month very low unfortunately. It just got really slow for some reason.
3:04 pm on Apr 17, 2009 (gmt 0)

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I got about three times as many sales as usual on Monday and then none since then. I have also noticed my visits were about 1/3 as many as usual on Tuesday and Wednesday. Yesterday they were a little more than 1/2 as much as usual so I'm hoping this is about done. I checked my main sources of traffic and nothing has appeared to change. Seems like a quirky week.
11:50 am on Apr 19, 2009 (gmt 0)

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Our traffic is down about 20% and sales have fallen off the map, the worst ever actually. Your not alone :-(
12:53 pm on Apr 19, 2009 (gmt 0)

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I have been in e-commerce since 2001, beginning of April is always very slow, in the UK i put it down to council rates bills coming in, plus the normal gas/electric. Also, garden centres pick up a lot of business, with the bank holiday weekend it doesn't help either.

Also, check the compo, make sure no one has got a special promo on, maybe a discount voucher company is in your market.

A total drop is unusual, good advice above, a new PC at friends house is always a first step. If your traffic levels are steady it might just be due to the above. Check google analytics as well.

12:43 am on Apr 20, 2009 (gmt 0)

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What gateway are you using? Linkpoint has been down a couple times this week.