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Forum Moderators: buckworks
Here are the steps we use to identify 99% of them before it becomes a loss.
1. IP Address lookup
2. Does their billing address match the one on file with the CC company
3. Are they shipping to a different address than their billing? Is it a residential address?.. if yes then red flag.
4. Are they using a free email like hotmail, yahoo, gmail etc.
5. We use Maxmind Minfraud to do IP lookup as well as matching that address to other reported fraudulent orders from other merchants? (definitely worth the 0.005 cent to run a check)
6. Are they requesting that the item be left without a signature? Especially on orders over $100.00
7. Is their IP address far away from where they are having it shipped?
8. What did they order.. is it something easily resold.. if a few of the other factors above throw a flag then this just adds to it.
9. Is the customer hounding you for tracking very quickly after the order?
10. Ordering multiples of the same item?.. more than normal
11. Express/overnight shipping on expensive and/or heavy items.
[edited by: Bewenched at 4:01 am (utc) on April 3, 2009]
Since the "freight forwarder" couldn't be proved legitimate each time, I stopped communications. Plus, one of the Ghana addresses was to a childcare center, which would have absolutely no use for our products.
Luckily, we haven't seen any recent rise in domestically-shipped fraud on our site. It's actually been several weeks since I checked a declined transaction's IP and found it was from Indonesia or Iraq!
"... we have noticed that people have being asked to pay outrageous amount of money by these impostors for the transfer of their funds to them. We want you to stop all communication that has to do with these fraudsters who have been requesting unreasonable sums of money from you to release your funds which they do not have access to."