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I uploaded my products to Google Base, and I notice I have no "seller ratings". From reading on Google it says that Google get's these "seller ratings" from websites like bizrate.com, shopping.com, pricegrabber, resellerrating.com, etc...
So the only way I will receive "seller ratings" on Google Base is by advertising on all those comparison shopping websites that I listed above?
I would like to advertise on all those websites above, but right now I can't fit that into my advertising budget. This kind of stinks; if the only way to get reviews/ratings of my website is by joining those comparison shopping websites.
I do things differently, though. Rather than have the request for customers to rate my site after checkout, I wait until the customer has received his merchandise.
It goes like this: when a customer orders something, I send him an email thanking him for his order, and letting him know when it will ship and when he can expect to receive it. On the day he's supposed to receive it (or a day or so later), I send an email asking if he received the product and if he's happy with the product and my service. I also ask the customer to reply.
If the customer replies, I send another email asking that he go to resellerratings and leave a comment. I give the customer his order number. I state that I understand that the customer may not have the time, but I'd appreciate it if possible.
Even customers who had problem orders (backordered product, late delivery, defective product) have left good reviews. And I've had new customers tell me they decided to buy from my site based upon the reviews/ratings they saw on Google Product.
Do you know of any other websites like "resellerratings.com" where I can add my store/website for free without having to pay to list my products?
This way people can just leave reviews like on "resellerratings.com".
sun818 - can you provide me a link to the review site you use? or recommend some other review sites?
Their contact information is said to not work.
I don't know if all this is true, but I'd check it out with a test registration of a fake business before I risked my real business there.
On the whole Shopzilla seems to be the biggest, most stable, most corporate of the review sites.
Dentalfloss, I hadn't heard that story, but if it happens to me, you'll hear about it!
You can register your company on there, but all you get out of that is an email notification each time a review is posted. You can't retort or prove the accusations to be false (if they are). ... UNLESS you pay their monthly fee of $20+ /mo.
They won't even show you the order number the buyer provided unless you pay!
Not a chance I'd pay that to a website that doesn't give the seller the benefit of the doubt!
(If they won't do proper error checking for EVERY review, or even just the negative ones.... and not just those that sellers make a stink about.. they shouldn't be asking for premiums IMO.)
These review sites are the "ebay feedback" of online shopping. It's a great place to wipe a company's name through the mud if they don't kiss the buyer's butt for mistakes and oversights the buyer's made.
Kind of like the BBB.
I'm rather tired of it, so I'm trying to fight back by urging my customers to review my store, see here: [webmasterworld.com...]
A store with 100% positive feedback looks like a fake.
A store with mostly positive and some negative, looks more legit. You can't please everybody!