Paypal assigned me an account manager

and it's not working out well

[fargo1999]

So Paypal assigned me a 'personal account manager.' Now my business relies solely on this person because there's no other way for me to contact Paypal and talk to someone. Today I left him two voice messages and nobody cares to contact me. When my 'account manager' is on monthly vacation, I apparently must wait for him and my clients must wait too.

Is there a way to get back to where it was when I didn't have my account manager at Paypal? That way I could just call them and talk to someone to resolve my issue. Now it seems like a penalty to me :(.

[jake66]

I've had one for a while now and she gets back to me pretty quickly.
When she's not around, I always get a response from somebody else whose looking after her stuff.

Most of my emails never go unanswered for more than a few hours. I also get personalized responses.. which isn't something I can say for their regular support.
Spoke to her 2 times over the phone and she's quite pleasant to deal with.

I would ask for a different account manager if you're not getting the personalized support. It is my understanding that's what the account managers are there for.. to supply a better level of support for their 'bigger' accounts to keep you from going elsewhere.

[apauto]

what kind of volume do you need for a personal account manager?

[MrHard]

Just because someone always needs to get a shot in for a PayPal thread...

I would question why you need to contact a manager that often for it to be a concern. It's been years since we have had to call our merchant account provider for anything, knock on wood.

[HugeNerd]

I would question why you need to contact a manager that often for it to be a concern. It's been years since we have had to call our merchant account provider for anything, knock on wood.

Agreed. The longest, most difficult part for me to contact support would be finding the contact information!

[Bewenched]

here's the info I have for them.

phone [phone]
alt Phone [phone]
fax: [phone]
fraud info [paypal.com...]

Extra Phone [phone]

[CreditCardGuy]

No matter what payment processor you go with, your experience is only as good as the representative on your account.

When your account is "assigned" to an agent the incentive for good customer service stops with being a good employee.

A merchant service agent who bids for your business can really be an asset. First, they are vying for your business so bad customer service means no deal. You can negotiate with a sales agent. The right sales agent can teach you about fraud prevention

A common practice in credit card processing is the "rate reduction analysis." This is where an experienced agent reviews your fee schedule and shows you where most of your fees are going and helps you reduce them.

[fargo1999]

I would question why you need to contact a manager that often for it to be a concern.

I tried to contact him for the first time. Still no reply. But I used my cell phone (which is not associated with the account) and could talk to a general representative.

There is a bug in their system. They will always list 'bank account' name the same as is your name in Paypal. And they won't allow to change that. Let's say your business name in Paypal is 'Brick services' - if you add a bank account they will assume you also have 'Brick services' name as your bank account name. Then when you try to withdraw money the bank will deny it because the business name does not match the name on the account.