Forum Moderators: buckworks
Everytime I send emails to customers with a yahoo email address my emails get delivered to their "spam" folder instead of their "inbox" folder.
Has anyone ever had an issue sending emails to customers with a yahoo.com email address?
I don't understand why this is happening. I created an SPF record, and created a reverse DNS on my domain name so my domain doesn't get mistaken as spam but still no luck.
Thank you,
olimits7
Has anyone ever had an issue sending emails to customers with a yahoo.com email address?
You need to fill out the "Yahoo! Mail Bulk Sender Form" at: [help.yahoo.com...]
Once you fill it out, in 1-2 days you'll get an auto-response inquiring about your mailing practices. Fill it out honestly and send it back.
In another 1-2 days, they'll email back saying they've edited your IP in their system but cannot entirely exempt you from the "spamguard technology" and won't give any further details (rumor has it, they charge for total whitelising)
Since doing this, I haven't had any issues sending to yahoo mail; everything gets to the inbox and I've even performed tests at random with throwaway yahoo accounts and they still get through.
I see they now offer feedback complaint loop like AOL does. Signing up to this also can help you erase repeat offenders from your mailings (people who keep reporting your notices as spam.. which is probably what initially got your blacklisted)
On aol, I have people that explicitly request updates on a product mark it as spam -- pretty frustrating, but reliving that I know about it so I can remove their useless addresses and save my domain some abuse from aol's filters.
Doesn't hurt to email them afterward either. It'll give them a heads up that their isp is sharing their spam reports with the websites they report on, so they'll be less likely to report a legitimate business in the future. :)
