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Before, we used just credit cards processing, using Payflow Pro. With addition of PayPal sales increased by 30%!
Another interesting thing is that when we added "PayPal seal" on every page - sales dropped by 20%.
Just magic - we kept it for a week and whole week sales were 20% lower.
After removing "PayPal seal" sales climbed again to 130% from "before paypal" level.
The reason could be, that people without PayPal account were simply leaving website, when they saw "PayPal seal".
Now thinking about adding "Google checkout" - is it popular among consumers? Anybody has experience, how it can increase sales?
[edited by: bakedjake at 4:00 pm (utc) on Mar. 19, 2009]
[edit reason] no URLs, but welcome to WebmasterWorld [/edit]
You can like or dislike Paypal, it doesn't matter to me either way. But please do not discredit using Paypal with as "some weird loyalty". For me, I've lost more money to fraud via direct credit card processing than Paypal. Your experience may vary. I've been accepting PayPal for over 10 years and credit cards for almost as long.
If you don't accept Paypal, that's just more business for me. Please keep spreading that opinion around. It'll only helps us that accept credit card and Paypal. :) I hope you don't take Paypal either since that is your opinion.
I use PayPal, Google Checkout and a CC processor. It won't hurt to add Google. Most of my sales come thru Google. On a per sale basis, Google pull the larger sales.
I believe this is because Google is more like a cc processor (PaymentTech). Whereas PayPal is more like a bank (as it used to be) and many times their customers are looking for a way to spend the money in their accounts.
As you stated, PayPal increased your sales. Google will increase them more. Also, there are customers that will opt for one service over another. More reason to have all 3.
Clearly some people perceive PP as a "good thing" while for others it is a turn off.
Answer: accept PP but don't be so "in your face" about its availability as the ones who don't like it won't look far enough to see a cc alternative. Remember this is all about perception not about what PP and other processers actually do.
1) Adding PayPal increased sales very much. But we kept CC processor, for those without PayPal.
2) Adding "PayPal Seal" on all pages descreased website sales - because people thought paypal is the only option.
Our conclusion: it definitly makes sence to add PayPal as additional option, but better without "PayPal Seal".
..Word association for PayPal for me:
PayPal = Cheap, Ebay, fraud, chargeback, account hacks, small, auction, used...
Our cheap amateur ecommerce site sold $964,000+ in the last 12 months on PayPaly orders. In Feb it passed AMEX and is now #3 for online sales revenue, behind VISA and MC.
In 6 years with PayPal we have only had one chargeback, which we won. For "real" credit cards we average about 3-8 fraudulent chargebacks a year, most of which we lose.
Our average order month to date with PayPal is $175'ish per order. Largest PP order ever was $19,000.
So, while that might be YOUR perception, it certainly is not the perception of most online shoppers.
Agreed, PayPal is for amateurs.
I hate to see these topics. We've had great success with PayPal now for over 5 years and they've continually made improvements in the process. While not the perfect solution for some, it works very well for many.
We use PayPal Pro and the API. If you work through the backend, the sky is the limit.
All it takes it for the OP to mention something bad about PayPal and then everyone comes out of the woodwork to get a few jabs in. Same thing happens to Microsoft topics around here. :)
Agreed, PayPal is for amateurs.
I'm sure WebmasterWorld Staff will appreciate you calling them amateurs along with thousands of other Professional Webmasters who use PayPal.
Agreed, PayPal is for amateurs.
What else you gonna use? Go for it. Do they have PayPal's solid history in online payment processing? How about all the research and development that PayPal have put into their platform? I don't see many taking their payment processing platforms to the level PayPal has and is.
We will still accept paypal payments since it does bring in some orders .. maybe 10%.
We also offer google checkout, but it brings in very very little.
We will still accept PayPal payments since it does bring in some orders. Maybe 10%.
One of these days I'll do a case study on one of me clients. We started off with the PayPal basics e.g. Add to Cart, Subscribe, etc years ago. We've since morphed into a full blown payment processing machine using 100% PayPal. You take the PayPal API and you build it into your platform. The user doesn't even know that PayPal is processing most of the time.
All of our PayPal transactions come through to us as Direct Pay. We then take the information and do our thing from there. Our Subscription System would make PayPal cry. :) < That's why we went the API route. We have thousands of subscriptions to process and the PayPal sub process wasn't cutting it, sorry to say. Right now I believe we're running at about 99.5% no fail rate. I'm happy with our PayPal experience so far.
Maybe its how you are using it that is causing the challenges?
If I do not visibly see a PayPal seal somewhere, I will dig through the FAQ before even adding an item to my cart. I've been buying online since 1998.
With the amount of credit card fraud nowadays, it astounds me how willing people are to give their credit card to any random site.
At least, if the site I buy from via PayPal turns out to be fraudulent, I'm most likely only out of my purchase cost -- they don't have my CC#.
As a buyer, I've only been ripped off via PayPal once. I purchased from a seller off of a trade forum for DVDs (he wasn't a store). He closed his bank account after he got my $10 and a bunch of others'.
Never been stung by a company.
You take the PayPal API and you build it into your platform. The user doesn't even know that PayPal is processing most of the time.
Many posts in favor of PayPal have mentioned this. I would agree that if the customer does not know it's PayPal there is no negative effect on sales.
Just remove their banner and name from everything and you should be alright. PayPal knew the reputation issue and is fixing it, smart move.
- I already have my website set up to accept payments using Authorize, and CartManager as my cart... Everything works fine, but it seems like it takes forever for my merchant to send me my money... For example, lets say i get a few orders, and capture them the same day - i sometimes dont see that money go into my bank account for a week or more! So because of this, ive been thinking of a way to more quickly receive my payments.
Now heres why i thought of PayPal:
I dont carry actual stock of the products i sell. When i get an order, i have the company i buy my products from dropship them directly to my customer. And i use PayPal to place these orders with the company i buy from... So i was trying to find a way to accept credit cards and whatnot on my website, and have the money drop directly into my paypal account instead of my bank account - that way, i could simply collect my payments, and send my payments, all from one place: PayPal...
Now, heres where im confused, so please correct me if im wrong... If im using PayFlow, and an order is placed on my website, does the money go into my PayPal account? Or my bank? Because thats what im looking for, is a way to accept credit cards directly from my website just as i do now, but have the money go into my PayPal account instead of my bank account.
Sorry for the long post.
Thanks ahead of time guys! Hope i picked a good place to ask this.
But I think you can call them and merge accounts into one. Try calling PayPal support.
//We had historically first PayFlow, then added PayPal. But if you have PayPal, you can also just use PayPal API to process credit cards on website.
So with all that in mind, (and keeping in mind that i live in the USA), which service do i need?
The funds go into your PayPal account.
[edited by: TowerOfPower at 2:29 pm (utc) on April 24, 2009]
I want to be able to just accept credit cards and have it drop into my paypal account - not accept from the buyers paypal account. So put bluntly, i DO NOT want the buyer to need a paypal account...
So is this still what i want? Or what DO i want?