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Any one with ARB experience?

Automatic Recurring Billing

     
9:50 pm on Mar 17, 2009 (gmt 0)

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Hi Everyone,

Giving the economy, I've been thinking of implementing Automatic Recurring Billing(ARB) to make items more affordable. Instead of charging 100 dollar for a widget all at once, ARB will charge customer say 20 dollar a month over 5 months period. Has anyone have any experience with ARB?

My main concern is that a customer might buy something expensive and after a month, stop payment on the item. Please share your experience with ARB. Thanks!

9:54 pm on Mar 17, 2009 (gmt 0)

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I have only ever used it as part of a subscription service. If they canceled or if the card gets declined one month then we would just deactivate their subscription until it was resolved.

I would be wary of shipping physical goods when you have only received one payment of 20.

You could try it out but only ship when 75% of it is paid for or something like that.... kind of like lay-away

11:53 pm on Mar 17, 2009 (gmt 0)

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I agree with Demaestro. If you can't get a service like BillMeLater to do it for you, I would be very cautious.

I actually like the idea of offering a "lay-away" option. Seems like it could only help sales.

If you're going to ship the item immediately, I would recommend charging at least 10% higher after all of the payments are finished. So you might want to charge $22 over 5 months. $2 extra per month is nothing, but hey, it's an extra $10 for you in the long run.

10:36 am on Mar 18, 2009 (gmt 0)

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Most "pay later" offers in B&M stores are actually loans provided by fincance companies. They handle the billing side not the retailer.
8:39 pm on Mar 18, 2009 (gmt 0)

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Here's a policy of a company that's doing similar stuff. I am assuming they are using ARB as they claim no financing charge at all for the transaction. They also require credit check prior to approval.

" <COMPANY> is now making available to you easy monthly installments to make your purchase experience more affordable and convenient. And, there is no finance charge.

It's really easy. Just select the monthly payment option on the Shopping Bag page and the cost of your purchase will be divided into equal monthly payments. This option applies only to credit card purchases and to orders between $50 and $5,000.

At the time of your shipping, we will bill your credit card for the first monthly payment plus your total tax and any applicable shipping and handling fees. The balance is then automatically billed to your credit card in equal monthly installments starting the same day one month from the day the product was purchased.

Multi-payment orders are pending until credit approval via a credit check. Customer support may contact customers for additional information if required.

We have also made available for you, a schedule of your subsequent payments. This service is made available FREE to enhance your shopping experience at <COMPANY>.

All items remain the property of <COMPANY> until paid in full. In the event of non-compliance with the multi-pay terms or fraudulent use of funds, <COMPANY> reserves the right to appear at the purchaser's or receiver's premises and take possession of the said merchandise without prior consent or notice."

so I am guessing if I were to do this, I should do a credit check first by obtaining customer's social security number. If credit is good enough, I will go ahead with the ARB?

It seems to me that I am really taking the same amount of risk as taking order from someone who bought something and then dispute or stop credit card payment. Is that right?

6:00 am on Mar 19, 2009 (gmt 0)

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what? i want to know..
9:33 am on Mar 19, 2009 (gmt 0)

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If you are going to base your ToS on somebody elses then do make sure that they are in the same legal jurisdiction as consumer protection laws vary. Also remember that they may have written it without proper legal advice and it won't necesssarily be enforcible.
12:29 pm on Mar 19, 2009 (gmt 0)

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@wenfeng2009

Greetings and welcome to WebmasterWorld. What is it you want to know?