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The main difference is that I want to lead the user through a series of upsell pages before they get the final confirmation for checkout. Also, the user inputs CC information on the first step, so if they close the browser after the first step, then they should automatically be still charged.
Any comments or suggestions appreciated.
[edited by: lorax at 1:08 pm (utc) on Mar. 14, 2009]
[edit reason] no urls please [/edit]
Also, the user inputs CC information on the first step, so if they close the browser after the first step, then they should automatically be still charged.
As a shopper, I've seen too many sites "give away" items, only to make their profit on their shipping & handling charges. I would never offer my credit card information on the first step, not until I know the exact final charge, including shipping & handling.
If that total is available on the 1st step of checkout, prior to the site knowing my location on Earth, great; it'll be a quick checkout process.
I agree with above that CC should be last item on the list to do. I will say though that the CC details form fields should be at the very top of this page. Reason is that sometimes customers don't have their cards on them and no point in making them fill out their details to realize s/he does not have their credit card on them.