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Issues emailing customers with yahoo, hotmail, msn email addresses?

8:29 pm on Mar 10, 2009 (gmt 0)

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I've been having an issue emailing customers with either a yahoo, hotmail, or msn email address.

I don't receive a undeliverable error message from my email server; so I'm guessing the emails might be going into my customers JUNK/SPAM email folder.

Has anyone ever experienced this issue sending emails to customers?

Were you ever able to resolve this issue, or is the only thing I can do is to let my customers know that they have to check their JUNK/SPAM email folder?

It's strange because sometimes I've asked my customers to check their JUNK/SPAM email folder and they say the email is not there either, and I don't receive an undeliverable email message.

Thank you,


10:52 pm on Mar 10, 2009 (gmt 0)

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Check the server sending your emails against one of the sites that checks for spam black listings.
10:56 pm on Mar 10, 2009 (gmt 0)


WebmasterWorld Administrator coopster is a WebmasterWorld Top Contributor of All Time 10+ Year Member

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They may have a spam filter running on their inbound mail server that quietly discards your mail if it sees something it doesn't like. And if they are using an email address from their ISP, well, many ISPs today are running spam filters too. If your end user is merely checking their local client email spam filter folder rather than the server spam storage container (if it is indeed being stored, which many ISPs will do for a limited period of time), they won't notice your message. You have to track it from end-to-end, and yes, it can be a pain.
8:20 am on Mar 11, 2009 (gmt 0)

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WebmasterWorld Senior Member piatkow is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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All those services have several layers of very aggressive filtering. Messages may not reach the layer that the recipient can control although I would have expected a bounce message in that case. Of course your own filters may be blocking the bounces.

As coopster says, although these are primarily webmail services they all have pop3 options these days but the spam folder is only accessible through webmail and is invisible to the client.

2:17 pm on Mar 11, 2009 (gmt 0)

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Ensure that you have an SPF record attached to your domain. Registrars like GoDaddy usually provide a Wizard that creates the record for you. It's free, and helps pass thru their spam filtering.

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