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I've been having an issue emailing customers with either a yahoo, hotmail, or msn email address.
I don't receive a undeliverable error message from my email server; so I'm guessing the emails might be going into my customers JUNK/SPAM email folder.
Has anyone ever experienced this issue sending emails to customers?
Were you ever able to resolve this issue, or is the only thing I can do is to let my customers know that they have to check their JUNK/SPAM email folder?
It's strange because sometimes I've asked my customers to check their JUNK/SPAM email folder and they say the email is not there either, and I don't receive an undeliverable email message.
As coopster says, although these are primarily webmail services they all have pop3 options these days but the spam folder is only accessible through webmail and is invisible to the client.