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He emailed me back demanding I send him the order or he was gonna report me the BRB.
My response "Bro that ain't happen there was a database error and was caught and corrected. I will file a rebuttal to the BRB and explain the error."
Whats gets me is his demand I honor this as if my internet business is any different than say Wal Mart or a Sears. Take an item to the counter and it rings up $0.00 well du they gonna say it is an error and get the correct price, why would someone think my business is any different.
Little rant here OK better.
When will they learn to think?
LifeinAsia, don't get me started on the McDonald's coffee lawsuit. The fact that you are even mentioning it in this thread means that you do not truly understand that case and what the issue was.
I agree though, the OP's customer is being ridiculous.
[edited by: MWpro at 11:19 pm (utc) on Mar. 4, 2009]
Think lawsuits against McDonald's because coffee is hot.
Nope, because McDonald's coffee was FAR hotter than just about any other restaurant's coffee... scalding hot. Hundreds of their customers (and employees) had suffered. Still McD kept paying out small compensatory claims, a few hundreds or thousands of dollars a time.
They knew coffee was often passed thru cars, over the laps of passengers including the old woman who suffered pretty severe burns. Even McD didn't contest the severity of her burns.
This was a perfect use of punitive damages. I understand they now serve coffee at about 175 degrees not 195 degrees. Coffee coming from my home machine is about 150 degrees, I'm guessing.
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It's well established in law that when a newspaper, for example, misprints a car price, the seller isn't bound, "The law doesn't like windfalls" is a phrase that comes back from my long-ago career in that profession. Otherwise a simple typo could destroy a car dealer while giving sharp-eyed readers an undeserved windfall.
The subject comes up about every two years here.
It's well established in law that when a newspaper, for example, misprints a car price, the seller isn't bound, "The law doesn't like windfalls" is a phrase that comes back from my long-ago career in that profession. Otherwise a simple typo could destroy a car dealer while giving sharp-eyed readers an undeserved windfall.
Absolutely, because advertisements are rarely found to be offers, but merely invitations to make offers.
One exception to this rule is where the advertisement was part of a "bait-and-switch" scheme... courts, in these situations, sometimes bend the rules to punish manipulative merchants.
I was at teh checkout and this guy at teh other till passed a pack of ham to teh cashier, only this pack was adjoined to another pack, so two packs that hadnt been split.
She pointed this out to the man, who went from zero to mental in 3 seconds flats screaming and shouting claming that its one pack and he demands the right to have it.
Supervisor came over and ruled against him splitting the packs, as a result the security team had to become involved.
I stood and watched this and noticed he was well dressed and middle aged 50+, not the sort of scabby customer id expect to try this on as he obviously was.
eventually he accpeted the fact and refused to buy one pack, how low can some people go ?
The more complex situation occurs when a travel auction site offers $5,000 airline seats for $500 or even $50. Nowadays, who is to say what an obvious error is on those sites?
I remember some airline screwing up about 8 years ago and almost giving away seats for a few hours. Word spread quickly via the web.
They DO think. They constantly think about how they can rip-off businesses. The manta about "the customer is always right" has been hammered into them so much that they actually believe they ARE always right, even in the face of mountains of evidence otherwise.
Sadly true.
Trade is the basis of capitalism, but trade involves a value for value exchange for both parties.
If it's about either party getting knocked over the head, then it's not trade but something else.
And selling to these people, can be dangerous for the bottom line, with a minority of those, that just will not stop...
On this theme, readers might find this thread [webmasterworld.com] interesting also.
The worst part is the same people week after week complaining about something, trying to get something for nothing.
On the flip side, I have often been on the receiving end of what I feel are dishonest practices by retailers, or they just plain don't give you what you paid for. I think some honest people just get fed up and start complaining - they're not scam artists, they just want what they paid for.
Anyway, creating an uncomfortable or confrontational situation is often a tactic fraudsters use to get customer service to make an exception to the rule.
[edited by: lorax at 4:04 pm (utc) on Mar. 16, 2009]
joined:Jan 12, 2009
posts:392
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Nope, because McDonald's coffee was FAR hotter than just about any other restaurant's coffee... scalding hot.
Would you rather have a hot coffee or a cold coffee? I'd rather have mine hot. If I burn myself it's my fault because I sipped it to fast or I squeezed the cup to hard.
Kicked the dog for ruining my breakfast again.
Woman actually forged the stickers for end of day price reductions (not barcoded). If she had stuck to stuff which a short shelf life she could have got away with it but she got greedy and tried it on with wines and spirits which were NEVER reduced like that.
The other alternative is that old favourite: E&OE
Last time I moved house, we had to unload the van as quickly as possible because of traffic regulations, then started bringing everything in bit by bit. I was watching my stuff when some guy walked straight up to my aeron chair and started pawing it, thinking someone must have left it on the street (on a main road, next to boxes upon boxes of stuff, a bed and, oh yes, a very angry person!).
Same thing - he did not react well when I told him to leave my chair alone!
Sometimes people are just blinded by greed.