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Retail PPC Ads: Competition getting brutal

What are you doing to control costs?

         

jsinger

5:05 am on Feb 23, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



"Across retail categories, the number of paid search advertisers per keyword has increased by 15% over the past year, and the average cost per click increased by 12%."

[internetretailer.com...]

What are you doing to control costs?

Wlauzon

6:20 am on Feb 23, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Been watching this for a while, and the main thing I am doing so far is to cull out some of the least cost effective (cost vs conversions) key words.

But not really reducing advertising, just looking for effective key words, ads, and searching deeper for niche keywords.

MrHard

7:08 am on Feb 23, 2009 (gmt 0)



Hard to know where to cut back when you get a lot of phone orders.

One could ask on every call I guess, but not every keyword. Sam with print advertising, only worse.

I've noticed that there seem to be more instances of retailers opening different named sites selling the same things. They figure two slots in the results is a huge advantage percentage wise. Can find they by checking WhoIs data.

More retailers, or the same players with more storefronts?

jsinger

2:28 pm on Feb 23, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



We used to just dump a bucket of cash into G every so often. After selecting the original keywords (with a shotgun approach), we did little monitoring of results. And I suspect that's how 90% of smaller sites did it.

I wonder how many advertisers, even in these tough times, take advantage of G's newer features that allow fine tuning of expenditures: Geo targeting, day-parting, or even something as basic as negative key words. Doing this tuning demands a fair chunk of knowledge and time. And Google Analytics can be formidable to install, tune and decipher.

We also have lopped off dozens of dead-end keywords. Our negative keyword list is growing. We only sell in the USA, so we only advertise here. We've played with day-parting. We haven't tried selecting specific sites to target. I'm now checking my Adwords expenditures daily. I'm also monitoring our non-G PPC expenditures more closely.

Anyone know how many smaller sites utilize Adword's full arsenal of features? My guess is that percentage is tiny... but growing.

OddDog

7:46 pm on Feb 23, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



to answer the original question:

work hard on the quality score......

HugeNerd

9:24 pm on Feb 26, 2009 (gmt 0)

10+ Year Member



jsinger, this is the exact thing I've spent all of today working on. Even sat through a dreaded (for me, anyway, as I try to be as self-sufficient as possible) webinar/sales pitch of an adwords management firm. Speaking of which, anyone use a CPC maintenance firm? Thoughts? Worth the monthly expenditure? -- I got the impression I would be paying them to closely monitor my account. They don't seem to know anything more than or have any better tools than I...just the time to dedicate themselves wholly to the task of monitoring the account (something I DEFINITELY cannot do with all the other hats I wear).

Anyway, the short answer to your real question is that I have been looking at my ROI intensively. Essentially, I've had to raise the bar on what I consider to be an acceptable ROI and eliminate the non-performing words and campaigns from my account. I intend to redouble my efforts on email newsletters to offset the drop in traffic. The truly unfortunate side about the increased competition is that I cannot raise my prices and remain competitive but it appears this is only way to cover the rising costs...a true Catch-22.

Rugles

10:03 pm on Feb 26, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



What are you doing to control costs?

Nothing, just paying a whole lot more.

Its really frustrating. There is a group of keywords that I used to be able to get for under $.50. Now its over $2.00 for those words. This is just 3 years later.

Our ppc budget has exploded in the last 2 years, 4 fold increase in cost. Luckily we are making out ok and the increase in costs have also cooresponded with an increase in traffic and sales.

But it really is getting out of hand. These giant companies that are not even selling the exact product are coming in with huge bids. That is the real frustrating part. Having deep pocket competition buying keywords for stuff that they don't even sell because one of the words is so general that they crank up the bidding.

Digmen1

6:50 pm on Apr 10, 2009 (gmt 0)

10+ Year Member Top Contributors Of The Month



I am a newbie to all of this, having set up my on-line shop in January and testing it only here in New Zealand.

I am not an expert (or even a beginner) in Adwords, yet it seems to me that you have to bid very high to get any clicks.

People must realise that you need to get a good ROI otherwise there is no point in using Adwords.

Eg my small Facebook campaign has been running for 6 weeks, I have set a budget of $1.00 a day. I get six clicks every day and have had two paid orders with a sales value of $30.00.

So this campaign has cost me $42 and sales have been $30 so I have lost $12 !

rachel123

7:48 pm on Apr 10, 2009 (gmt 0)

10+ Year Member



People must realise that you need to get a good ROI otherwise there is no point in using Adwords.

true.

So this campaign has cost me $42 and sales have been $30 so I have lost $12 !

true, but not true. :) You have to start somewhere. When you are just starting out, you are going to 'lose' money on advertising. But what if those 2 customers tell their friends, or what if they turn in to loyal repeat customers? Then in the long run you make money.

My point is, without advertising, your sales would still be 0 and $0.

Optimize your ads, make your website user-friendly. Ads generate 'buzz' as well as sales, esp. for a brand-new product. ;)

MrHard

9:08 pm on Apr 10, 2009 (gmt 0)



Walmart has started PPC in our sector within the past month. They must be paying a fortune for the top spot right at the get go. It may be a brutal fight for the top spot now.

Digmen1

9:10 pm on Apr 10, 2009 (gmt 0)

10+ Year Member Top Contributors Of The Month



Rachel123

Well said, yes its the long term we must look at. I have noticed in the last week or so quite a few return visits (via my Statcounter) I hope this means that people bookmarked my site and have come back for another look. Hopefully one day they will buy !

Yes I am working on my site all the time trying to make it look good and be user friendly.