Welcome to WebmasterWorld Guest from 35.153.73.72

Forum Moderators: buckworks

Message Too Old, No Replies

Heartland Payment Systems

     
3:00 pm on Feb 17, 2009 (gmt 0)

Full Member

10+ Year Member

joined:Aug 31, 2006
posts:317
votes: 0


Anyone use these guys? We had switched about 2 months ago to give them a try. In that time they have been down two times and we were unable to process. Luckily we still have First Data as well and were/are able to switch over but im shocked at how horrible Heartland is. I mean two big outages in 2 months ... pitiful
3:32 pm on Feb 17, 2009 (gmt 0)

Preferred Member

10+ Year Member

joined:Jan 19, 2004
posts:505
votes: 0


Heartland recently suffered what's been coined the biggest PCI breach to date. A breach of that size will disrupt service.
3:59 pm on Feb 17, 2009 (gmt 0)

Full Member

10+ Year Member

joined:Aug 31, 2006
posts:317
votes: 0


Yep, and the first outage was the day before they made the announcement. However, I doubt that would be the explanation for now. At any rate, im glad I kept first data.
7:24 pm on Feb 19, 2009 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:June 29, 2001
posts:2145
votes: 0


Heartland had my Visa card somehow, my bank just sent me a new card and blamed Heartland for the breach ... repeatedly.

Now I have to figure out everyone that has automatic payments for that card ... arrgghh!

6:01 am on Mar 15, 2009 (gmt 0)

New User

10+ Year Member

joined:Mar 15, 2009
posts:13
votes: 0


What's happened to Heartland is a terrible misfortune. We all will probably see an increase in cybercrime because of this economic downturn.

When it comes to outages, all payment processors generally kick up to the same limited amount of networks. If there is an outage for one processor, others are probably feeling it too.

Your satisfaction with a particular payment processor is ultimately dependent on the representative you have to work with your account. Can they get you fast answers? Can they connect you with the right people? Do they truly understand your fees?

4:18 pm on Mar 16, 2009 (gmt 0)

Full Member

10+ Year Member

joined:Aug 31, 2006
posts:317
votes: 0


CreditCardGuy ... we had used First Data and had very very few outages for a very limited time. We switched to heartland and had two prolonged outages in two months. It wasnt upstream issues, it was heartland. We know this as we still had first data and was able to use that in place of heartland.