Forum Moderators: buckworks
I have a site that sells food, I receive an order for 40 of X, 20 minutes later a further order arrives for 20 more of X than another for 23 more of X.
All to the same guy and all to the same (non residential) address.
I have never received an order for that many of one item with out first receiving an email asking about how many are in a case.
The orders pass fraud procesing at 7.15 am, by 7.40 the same guy places an order for a further 12 of x......
Then I get an email from the payment processor saying that he ordered the others in error, (yeah right) and all he now wants is the 12.
Same day I receive an email on the same subject asking would I ship cases of Y to Florida,no mention of how many are in the case, the shop in question only sells products themed on Y. Possible but highly unlikly.
I now invovled in a dispute with my payment processor as I wont ship because I say they are fraud.
Anybody else having similar problems ?
My 2 cents!
[edited by: MLHmptn at 11:24 am (utc) on Jan. 29, 2009]
Im not going to either, just way to weird to touch
I would insist on more information and be straight about why. If you can't build a comfort level that it is legit then walk. As pointed out, it's your a.. if it's fraud.
One thing about Miami...lots of shipping ports. If the address is anywhere near the ports an dis a commercial building, it's probably going to a shipping company to be re-shipped.
Mack.
All very odd if yuo ask me.
my payment processor is now dealing with acomplaint from the customer, over non shipping.
Your processor wouldn't let you issue a credit back and refuse the order? Still dealing with this at all has got to be a huge hassle. A long time in the inbox.
A customer looking for credit on non-shipment has a legit sound to me. It may have been a strange situation, but on the up-and-up.
As of the question of seeing this kind of repeated orders I have but they were not legit as the payment processor discarded the orders.
An order came in for a widget. 4 minutes later, another order for the same person to a business (bank) address. 6 minutes later, another order. This went on and on every 4 to 6 minutes an order would be placed.
Fearing the worse, I started to investigate. At some point I decided to look up the phone number of this bank and gave them a call. I asked if that person worked there and I was told he did. I did a little social engineering and found out he was a manager. Eventually, I spoke with him and found out that he was buying my widgets for some of their better clients. He had to do it one at a time so their auditors could track each widget to a bank customer.
It was totally legit, but at first glance it looked like fraud.
If the customer refuses, you can feel confident that you've protected yourself.
If they comply, you have documented proof of the purchase in case of a chargeback.
Always remember, if the transaction is over $1,000 a photocopy of your customer's driver's license can protect you from chargebacks.
