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customer bought a kids item from us 24 nov (for a xmas present).
it cost around £110 & has a few decorative bits that can be knocked out if handled roughly - a warning lable is shown to inform.
got a call last week to say that she was unhappy with the product as one of the small bits had fallen out & wanted a replacement without question.
received it back & what a what a mess - whoever tried to replace the part with super glue & have rendered the item virtually worthless as the glue has damaged the visible surface area around where the part is situated.
any thoughts on how i can handle this one?
Plus, depending on the issuing bank / type of card, the deadline for the chargeback could be just a couple of weeks away.
joined:Oct 25, 2005
Getting similar problems or the same items returned regularly is a red flag that you have a bad product or manufacturer. I have developed a sixth sense about them and can even make a pretty good guess which ones won't be around in 5 years. They are always the ones with lots of returned products.
I have developed a sixth sense about them and can even make a pretty good guess which ones won't be around in 5 years. They are always the ones with lots of returned products.
We get about 1 or 2 products a year that generate 1/2 our problems. We can't dump them quick enough.
I say, ship them a new item and drop the product from your website if its a recurring problem. It makes zero sense to waste too much time on what is essentually a manufacturing/design problem.