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Changes with my local USPS contractor

         

dpd1

9:35 pm on Jan 3, 2009 (gmt 0)

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This isn't directly related to eCommerce, but it basically affects my biz, so I'm just trying to see if anything can be done.

We primarily use the postal service for all of our shipping. We don't ship every single day and we also don't have a location that is open full time, so it's always just been easier taking the stuff to a center to ship, which ends up being maybe two to three times a week. The place I've gone for the last 8 years has been the same USPS contract counter that operates at a postal store that's right up the street, which is very handy. We ship many odd sized boxes, and I've found that going to the normal post offices is usually a giant pain, because they always falsely try to add an 'over sized' fee or something, then spend a half hour measuring each box 10 times. All of this was avoided at my contractor guys, because they knew me and they knew how my stuff works. All I had to do was write the dimensions on the box and we trusted each other.

So I go in there the other day and come to find out that a foreigner has bought the business and they instantly fired everybody in there so they can hire their relatives of the same ethnicity. There's only one guy left who has to teach the new people how to do everything, which is about impossible... None of them seem to be very bright and they can't even understand the most simple things. He thinks that as soon as they think they can do it themselves, he'll probably get fired too.

I feel really bad for these people that use to work there. It was a friendly place where they all got along and worked together for years. I'm wondering, is there any kind of chance they have some sort of discrimination case against the new owners or anything? It just doesn't seem right that people can just fire everybody at a place for no reason like that.

ecommerceprofit

12:44 am on Jan 7, 2009 (gmt 0)

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That was a stupid move on his part - it could very well put him out of business. Loyal customers may leave - mistakes get made, etc. To save a few bucks and change things up so quick is not smart.

dpd1

7:45 am on Jan 7, 2009 (gmt 0)

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Well, I think you might be right, because I've gone in there twice and it was very obvious to every person in there what had happen, and none of them liked it. I told the one guy left that I would most-likely just start doing my postage online and drop at the next nearest station. So that's thousands a year right there. The majority of their customers were older people and upper crust housewives... None of which like to have to repeat themselves 10 times to be understood, plus most of the women liked chatting with the girls that worked in there, whom are now all fired. The service was ten times better than a regular PO before, and now it's ten times worse. So I doubt I'll be the only one leaving. It's amazing how fast people can kill a good thing.

jake66

10:48 am on Jan 7, 2009 (gmt 0)

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Pretty sickening how this stuff happens. A bunch of nobodys with absolutely zero business skill dropping in on an established business, just to ruin it. I'm sure they have in their minds that they'll gross what the previous owners did... but they seem to fail to realize the real reasons the previous owners probably made those profits.

I always thought a company had to prove to the government they attempted to hire locals, before importing people from overseas to do their positions. (Don't you need a job to move to either the USA or Canada, from overseas anyway?)

I imagine a petty job like this could be filled easily, locally. Amazing how some of this stuff gets by..

HRoth

12:55 pm on Jan 7, 2009 (gmt 0)

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Just because these people speak another language does not mean they are foreigners. My grandfather lived here most of his life but never spoke English. My dad had an accent but was a US citizen.

If the new owner is a moron, they will be out of business soon, but I don't see how you can possibly say they discriminated against anyone. The guy bought a business and he has the right to fire everyone for no reason at all and bring in his own people. Happens all the time. I do not see how the USPS would see this as discrimination.

It'll take a while to train up your local post office to what you are doing. I had to do this also, as they insisted that I couldn't mail certain pieces with certain rates, etc. Best thing to do is go talk to the postmaster of the post office you will use, tell them the issue, have them realize what is the deal. They will work with you. Then just use carrier pickup. You don't have to be open every day. You schedule the pickup for which day you want it online. It's a lot easier than taking boxes somewhere.

I know it's sad when you get to know a business and they change so drastically. But there must have been a reason why the previous owner sold it.

dpd1

5:32 am on Jan 8, 2009 (gmt 0)

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If people of a certain ethnicity take over a business, fire everybody there because they're not of the same ethnicity as them, then hire all new people who are the same ethnicity as them... That's not discrimination? I don't know, I'm pretty sure if it had been the other way around, and caucasian people had bought the place, fired everybody that wasn't caucasian and hired all new people that were caucasian... I think it's a fair bet people would be calling that discrimination.

But you're right, I'll probably start dropping our stuff at the next closest PO. They said I can do a dock drop.

HRoth

1:32 pm on Jan 8, 2009 (gmt 0)

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No, it isn't discrimination to buy a business and fire all the employees and bring in your own family.

Shaddows

2:47 pm on Jan 9, 2009 (gmt 0)

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Would be illegal in the UK.

Anyone employed more than three months gets rights. You can't be fired without either a proper redundancy procedure (i.e the job you do no longer exists) or proper disciplinary procedure.

ecommerceprofit

5:24 am on Jan 14, 2009 (gmt 0)

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Even though this guy made the wrong decision, IMO the UK law just described and the French laws are scary. I have come across numerous employees that have turned out horrible - some start out great but for some reason - me, another employee, personal problems in their home, etc. they become horrible...I love having the right to fire an employee - I think at will employment is absolutely necessary

Yoshimi

1:21 pm on Jan 14, 2009 (gmt 0)

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You can get rid of them within their probationary period which is usually 3 months, if you are unsure about them after 3 months and have a good reason you can extend their probationary period, if after 6 months you think someone is ok, you shouldn't really have need to fire them in month 7. If they are guilty of gross misconduct (theft etc) you can fire them on the spot. If they are guilty of minor misconduct, you can give them 3 warnings (verbal, written, and final written) after which you can fire them.

This protects both the employee and the employer, not just the employer who can otherwise fire someone on a whim. There are also other ways of handling a problem with employees, and employers certainly don't have their hands completely tied, and remember that in the UK we have other laws regarding maternity, sickness etc, that are also designed to help both employee and employer in those instances.

Shaddows

5:45 pm on Jan 14, 2009 (gmt 0)

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Yeah, in addition, you can skip straight to final written for not-quite-gross misconduct.

As well as misconduct (doing something), there is negligence (not doing something), which comes in minor, major and gross varieties.

Generally Gross involves either law-breaking or something stipulated in your contract.

I would hate to work in an environment where I could walk in one day and told I no longer have a job. No reason, no explanation. What if someone has a friend fallen on hard times? Can they just sack an employee and parachute in the friend?

HRoth

11:51 pm on Jan 14, 2009 (gmt 0)

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In the US we have no such job protection. Look at all the slobs at the big finance companies who came in to work one day and got told here's your box, pack up your stuff and don't come back. Happens all the time. If you are fired and aren't in a union, your rights are pretty much confined to being able to collect unemployment compensation. If you believe you were fired because of being in a certain (protected) class, then you can complain to the Dept. of Labor and maybe they will take your employer to court if they can obtain proof that the employer *willfully* discriminated against you in firing. This would mean that the people would have to prove that the new owner intended to fire everyone precisely because they were not of his national origin (if he was even born outside of the US) and that he willfully brought in the people he brought in not because of any qualifications on their part but precisely because they were NOT born in the US.

g1smd

9:38 pm on Jan 15, 2009 (gmt 0)

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The UK laws aren't foolproof, but the US situation seems to reflect how the UK was about a century ago.

ecommerceprofit

10:13 pm on Jan 15, 2009 (gmt 0)

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I respectfully must disagree - I have fired people that did not work out well into their time of employment - people sometimes get lazy, an ego, etc. and need to be fired...at will employment is the best. I've been on both sides (as an employee and employer). If you are doing a good job and are loyal to your company, then the "smart" employers will treat you like gold (at least I do). There are plenty of laws in the U.S. to protect employees against evil employers - may not be a perfect system but at will is the best IMO.

dpd1

12:51 am on Jan 21, 2009 (gmt 0)

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Little followup on the original post... I went into the place today to see what was up. The postal counter is closed (which was about 70% of their business), and there was a sign saying something to the effect that the postal part was being "audited" or something. I'm assuming they meant something else, but I don't know what. My guess is that something didn't sit right with the USPS and they did shut them down for some reason.

HRoth

2:54 am on Jan 21, 2009 (gmt 0)

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I doubt the post office would act so fast to a complaint that the new owner was engaging in discrimination. These things are glacial. I would be more likely to believe that the old owner had a good reason for selling, and that reason is now being dealt with by the new owner, who got a pig in a poke.

MrHard

5:10 am on Jan 21, 2009 (gmt 0)



Could be discrimination, it depends. You can pretty much convince a jury of anything. You can pretty much make a case for anything if you look hard enough. The evidence for any case you want to make is always there, you just have to look harder.

dpd1

1:44 am on Jan 22, 2009 (gmt 0)

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I don't know if it was because of discrimination. I have to think that the PO must uphold its contract stations to some kind of standard. So if enough people complained, maybe they decided to figure out what's going on. Whatever the situation on nationality of the people there is, the service went from great to terrible overnight.