Icode Everest Software

Any users of Icode out there?

[retailman]

I have been using icode for 4 years and have recently become upset with their maintenance costs. I didn't buy their $5,000 plus for unlimited support and maintenance on 10 seats per year. I am an expereinced user and don't need that sort of hand holding.
Now they have a new program, denying their users access to their forum, prior support tickets and bug/enhancement requests unless they are on maintenance. Maintenance now costs more and only includes a small discount off of the per incident fee that goes for $300+ per incident on top of the maintenance charges.
My efforts to negotiate with them have been not fruitful.
So basically unless I pony up $5k per year I am hung out to dry along with several other icode users I suspect.

Anyone else have any similar experience with Icode?

[sun818]

You make money on maintenance contracts and customizations. I don't think companies can survive selling software only. I work with several vendors that run on iCode. The session ID issues seems to rarely get addressed. Plus a lot of their menu navigation is strictly javascript. Excellent backend accounting and inventory system. Not designed with search engine friendliness in mind.

[ptech]

I feel your pain. I used to administer Icode software several years ago, and the best thing the company I worked for did was to realize they needed to switch to new accounting software. If you do switch, be prepaired to spend a lot of time researching and testing.