Welcome to WebmasterWorld Guest from 22.214.171.124
Forum Moderators: buckworks
During an inventory move, I couldn't find a few books that got shifted and refunded. Mostly small, probably totaled about $60 of merchandise. Amazon froze my funds and then informed me that my account was terminated.
I tried to talk to Seller Support. I wrote them an explanation, etc. Tried to work with them. But each time they would send me
"after very careful consideration" you are still permanently terminated. Please keep in mind this is forever."
....After a couple of weeks I thought this is the universe's way that I shouldn't be sliding books in envelops for Amazon any longer that the good Lord was tapping on my shoulder with bigger things...(an arc maybe?).
So I took 2,000 of my books and listed them on Craigslist. i got a couple low ball offers from Amazon sellers, then got a similar offer from a construction worker who needed to earn some additional income. I told him I would teach him how to sell on Amazon.
I helped him open an account, hook up to his bank account, list a couple of sample items and wished him well.
I am not a partner with him. Never was. I am not involved with him, I am not related to him, I don't participate in these sales. He purchased my books from Craigslist.
Within a few hours of opening his account, Amazon, blocked his account for 90 days and won't allow him to sell.
I just wanted to take a moment to salute, Amazon's incredible sleuthing skills. Not only have they blocked a struggling poet. Hindered a hardworking honest man from an opportunity for a 2nd income. But no matter what...darn that inventory of 2000 rare and hard to find books, just can not cross their threshold.
I've tried to relax during this whole thing. Somewhere at the vortex of this is some 26 year old eager Barney Fife kid that's trying to create drama where there is none...As a great movie once said..
"Pay no attention to the little man behind the curtain..." or something similar.
When I was a management consultant, we use to say, "Here, let me hold the bullets, so you can reload and shoot yourself in the other foot."
2 Sellers with potential that only wanted to sell..
If only the Alliance Department would talk directly, they can figure out the good and bad. Maybe they don't have humanoids in the department?
Animals for my Arc, please email. Looking for male pomeranian.
Meanwhile Amazon has been successfully privileged to take away a lot of business from bookstores, publishers, authors, and great market share in many media and products. Perhaps their clout is going to their head. Check out Overstock. They're now at least 5% under Amazon with a huge inventory of everything you could want.
Needless to say, they lost me as their loyal customer.
2,400 negative feedback complaints divided by eight years is 300 negative feedback complaints per year. That's almost one negative feedback complaint every day of the year.
Does Amazon consider that acceptable?
[edited by: Montresor at 4:49 am (utc) on Aug. 22, 2008]
...a few books that got shifted and refunded.
Montresor: Your calculation is somewhat off because leaving feedback is optional. Buyers will make time to leave negative feedback, but many buyers (30%?) don't bother leaving positive feedback. You really need to count the actual number of negative feedbacks left divided by total number of transactions processed.
> Does Amazon consider that acceptable?
Amazon is not clear in their policies about what is expected in sellers
He's got to be feeling like a sucker sitting there with all those books.
Did you tell this guy who bought all the books from you that Amazon froze your account for no reason?
[edited by: ispy at 7:33 pm (utc) on Aug. 22, 2008]
Thank you for your condolences. I agree Amazon isn't clear about what is grounds for termination. I can guarantee they have lots lots worse sellers than I was. The feedback left is a lot lower than 30%, unless you spend your time recruiting feedback, which some sellers do, but honestly, I hated sellers begging me for feedback and I didn't have the time to do it.
And the profit margins aren't there to spend a lot of time on each sale.
I take a wild guess that you did this from your computer and hence most likely your IP address.
Suspended Account + New Account from Same IP = New Account Suspended Too. Amazon does it, as does eBay. I do it on a forum I manage.
Just a hunch.
Or me, when I wrote them, and called them to let them know. Even though I've been one of their honest sellers for years.
Look. I wasn't selling hot merchandise. I'm not a thief. I was a many many years (8) seller with an outstanding reputation on Amazon.
But I feel branded and treated poorly because I what?..I refunded a few of the buyers in full--done with a personal letter of explanation to them. No harm, no foul.
Like I said. There are a lot worse sellers on Amazon that aren't being shut down "permanently--and this means forever".
Life goes on. I believe in karmic stuff. What goes around comes around. We don't have to do anything. It will eventually catch up with Amazon too.
[edited by: tedster at 12:34 am (utc) on Aug. 24, 2008]
[edit reason] moved from another location [/edit]
Unfortunately they are a giant with a very loyal base (myself included) and there isn't a whole lot you can do about the unfair treatment and slow support. It's a whole lot like the DMV: they can treat you badly because they know you don't have much of a choice but to deal with it.
Here are some hints, amazon keeps track of your IP address all the time, so if you have a blocked account and you create a new account and you still login from the same IP address, even once, then it will be closed when you attempt to sign up for the dispersment option.
I think what they do is keep a list of your Ips used in logins, and once they block an account, all those IPs become hot IPs and any seller login in from these IPs, will be investigated for type of merchandise name similarity etc...
And Reality check..you got screwed. What Amazon was asking you to do
was INSURE the breakage of an item weeks after the customer accepted it.
That's wrong in any retail business and unlawful to the seller.
Perhaps it will take a group of sellers to stand up for their fair rights.
Thanks for your input, Kyle and Realitycheck2...