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Should I customise header/footer on 3rd party payment page?

Do customers prefer 3rd party payment sites or not?

         

majjk

10:54 am on Aug 12, 2008 (gmt 0)

10+ Year Member



When I sell products from my website, customers start with selecting the item, move on to the shopping cart (my own, no 3rd party), and finally after selecting "proceed to checkout" they are taken to a 3rd party for payment by credit/debit card.

At the moment, the pages by this 3rd party are quite minimalistic... white background, and just the necessary form fields and payment info. After payment, customers are sent back to a "successful payment" page on my own website.

Regarding these minimalistic payment pages... I have the option to add my own header & footer. I could make it look like part of my website, with only the address field and some of the info on the pages revealing that the pages are in fact not hosted by myself.

- Should I keep it as it is, in order to display without doubt that they have now arrived at a 3rd party payment page?
- Should I add a logo and maybe a couple of other things to the header/footer, in order to show that they are paying for my products, but still, they are on a 3rd party website.
- Should I try to make it look as if it was part of my website as much as possible?

I really have no idea what customers might prefer, so any input is valuable...

Marshall

7:14 am on Aug 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Personally, I do but generally have a heading stating to the effect "EXAMPLE.COM PAYMENT CENTER" It gives the illusion that it is part of your site in that it is your authorized payment center, but it does not unequivocally say that the payment center itself is your site. Make sense?

Marshall

majjk

10:21 am on Aug 13, 2008 (gmt 0)

10+ Year Member



I'm not sure I understand what you are trying to say. Do you personally prefer to pay at sites that are clearly marked as 3rd party, with just some kind of header stating that it is my authorized payment site?

Marshall

5:11 pm on Aug 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Sorry if I was not clear. I when my clients use a third party payment network, I prefer to put a customized header and/or footer on the page (when possible) as I described above.

Marshall