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Help ! billing address and delivery address different

billing address and delivery address

   
12:22 am on Jul 25, 2008 (gmt 0)

5+ Year Member



We got an order this morning , the customers bought the two most expensive products at our site . He paid by paypal , and the paypal transfer has been completed, the money is now on our account.

The problem is that : the billing address and the delivery address are different !

The billing is :

Yuma, Arizona 85366
United States

While the delivery is :

giza, 12451
cairo, Egypt

He also told that :

Hi
this will be a gift
please dont include the invoice
thank you

I have sent an email ask the customer about it . What do you think about it ? We only accept paypal. Can someboy pay by others' credit cards ?

1:40 am on Jul 25, 2008 (gmt 0)

5+ Year Member



We stopped doing overseas delivery because the risk is so high in terms of fraud and the potential cost of returns. Best to talk to the customer by phone. If it sounds fishy or you can't reach them, refund the order.
12:40 pm on Jul 31, 2008 (gmt 0)

WebmasterWorld Senior Member lorax is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



That would be too suspicious for me to approve.
1:18 pm on Jul 31, 2008 (gmt 0)

10+ Year Member



Too many red flags to even consider
- expensive order
- overseas delivery
- not shipping to billing address

Unless you have compelling evidence you haven't mentioned that indicate the order is genuine, cancel, do a refund and don't waste any more of your time on it.

1:32 pm on Jul 31, 2008 (gmt 0)

WebmasterWorld Senior Member bwnbwn is a WebmasterWorld Top Contributor of All Time 5+ Year Member



Before you jump to any conclusions I would email paypal or call customer service tell them the issue the customer name and I assume you have the account information. Let them check it out before you ship and or cancell the order.

Paypal will quickly let ya know there are problems and withdraw the funds from your account.

Be safe be smart not all overseas orders are bad just be careful

2:29 pm on Jul 31, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I have asked Paypal about what protection they offer the seller on international sales, and they have said, basically, none, even though THEY are the ones who supposedly verify that the card is okay. You could ask the customer if you could ship to the billing address and s/he then ship on to their friend in Egypt. If they refuse, I would think that clinches it as bogus, and I would return the money. However, I have had sales where the billing address is here and the shipping address is in South America, and no evil eye, I haven't had any problems. But they didn't order the most expensive things I sell, either.
2:39 pm on Jul 31, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



The note about not including an invoice, that it's a "gift", is simply an attempt to bypass paying import duty, and illegal.

I'd refund their money, and walk away.

3:12 pm on Jul 31, 2008 (gmt 0)

10+ Year Member



1. There is a 99% chance that this is fraudulent.

It does not matter that PayPal passed it through. In a few days/weeks they will reverse the transaction. PaypPal could also freeze your account AND withdraw from your bank account whatever past amounts you have deposited to "cover any losses" [past included].

2. There is a 1 in 100 chance that this is legitimate.

3. If this *is* legitimate, and it is going overseas, the probability of having problems with the shipment is greatly increased.

Cancel the order.

5:05 pm on Jul 31, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hi
this will be a gift

Of course it will be a gift. From you to him...

5:45 pm on Jul 31, 2008 (gmt 0)

WebmasterWorld Senior Member rocknbil is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Was the client a verified payPal member?

Don't rely on email. Call the customer and talk to them, make sure the area code is Arizona. This will give you a good insight.

We HAVE had customer orders shipped as gifts, and some of them were overseas, but a payPal transaction raises red flags.

6:14 pm on Jul 31, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Tell them you dont ship overseas and will only send it to the billing address for Paypal orders.

Also, did they ask for Air shipping and are panicky about how long it is taking?

Are they using a free email account?

6:15 pm on Jul 31, 2008 (gmt 0)

WebmasterWorld Administrator lifeinasia is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



Call the customer and talk to them, make sure the area code is Arizona.

Try a white pages lookup of the customer and contact him that way. These days it's too easy to get a phone number is a diferent area code (or even country) from where you actually are.
12:36 am on Aug 1, 2008 (gmt 0)

5+ Year Member



Thanks guys. He wrote back to me by email , said: yes, it's a gift , so the billing address and shipping address is different. We didn't take any actions till paypal said the transfer was unauthorized yesterday, and we refund the money.