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How does 2checkout stay in business?

There has to be better options for vendors.

   
1:37 am on Jul 29, 2008 (gmt 0)

10+ Year Member



I just don't see how 2checkout stays in business. Do they do *anything* right?

1. Their entire front-end site is in a structure of a blog with tags. It's impossible to find useful information fast unless you know exactly what you are looking for. If you look at the source you will see that they are using WordPress. I hope for security's sake that server has nothing to do with the rest of the system. For someone who supposedly does 100s of millions of dollars of sales each year this is very odd behavior.

2. The support system has no listed help/faq/docs sections; you have to use the blog. [last time I checked]

3. It's a pain to use two account management systems. And unless I'm mistaken, until very recently, it was difficult to find the link to the v2 system unless you tried to use a feature under v1 that required v2, and had to sign in all over again.

4. The order process page is usually littered with all kinds of crap designed specifically to increase abandonment rates. The express page is a little better [only recently implemented]; I would have never signed up otherwise.

5. According to the terms-of-service, you can't mention them as a payment processor, they are an 'instant reseller of your goods and services', and they also reserve the right to buy from you and resell the goods/services at whatever price they feel. Your basically giving them non-exclusive reseller rights to your product/service.

6. The part where they basically say 'don't worry about taxes, you don't need to pay them' has me a bit uncomfortable but I sort of understand since they are an 'instant reseller' vs. a 'payment processor.' The IRS might not.

7. The fees are the highest I've seen. Maybe it's the tax thing.

The only attribute I like about 2checkout is how the billboard on their front page changes from day to night depending on your local time.

[edited by: TowerOfPower at 2:18 am (utc) on July 29, 2008]

3:57 am on Jul 29, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Their checkout flow is not the best, but it seems they are taking steps to improve. Checkout flow is one issue and site design not related to checkout processing is a different matter.

> 7. The fees are the highest I've seen.

Their fees are high, but the alternative could be higher in some instances. We have multiple 2Checkout accounts as a testing ground for newly launched shopping sites. Setting up a merchant account instead would mean that we have high overhead right away for a site that has not proven itself. If the site is successful later on, a merchant account would be the better choice.

4:16 am on Jul 29, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



We have multiple 2Checkout accounts as a testing ground for newly launched shopping sites. Setting up a merchant account instead would mean that we have high overhead right away for a site that has not proven itself.

Ditto!

11:18 am on Jul 29, 2008 (gmt 0)

WebmasterWorld Senior Member essex_boy is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Ive had problems with tem years ago but not anymore, responsive to emails and help requests. I like them