Forum Moderators: buckworks
But we've just found out they introduced some other "small" changes that no-one thought to tell us about.
We have always performed an "authorisation" at the point of purchase, which doesn't actually debit any funds there and then, just checks details are valid and funds are available. We then take the money as and when we despatch the goods. This means we promise our customers that we never take a penny until the goods are on the way to them - so if we're out of stock or there's a problem, we can sort it out before we take any money. Seems a professional way to go about things.
But now, there's apparently a 2 day limit from the authorisation to when you take funds. If you attempt to take funds after that date, then it will fail. This means if someone places an order on our website on Friday evening, our attempt to take funds on Monday morning will be rejected. So we then have to phone the customer to take their card details and put it through our MOTO account (which is not 3D Secure so we lose the liability shift).
This seems crazy! Anyone else experienced this?
My card handling is the same as yours, but I've not noticed any problem, though most of my orders are either dispatched the same, or next working day so I can't tell you for sure....
