Wholesale orders...

[Bubzeebub]

I have a question for all the site owners that sell actual products. When you sell wholesale, do you allow retailers to return your products, and if so, on what terms?

[Ozark]

Yes we do allow returns.

We allow returns up to 14 days for any reason. Minus a 15% restocking fee. :)

Ozark

[sun818]

> When you sell wholesale, do you allow retailers to return your products

That is entirely up to you. The benefit of buying in quantity is the potential for a higher profit margin. It also means the buyer assumes risk if the product does not sell.

Your profit margin will dictate if you can accept returns when you wholesale the products. I always take returns on defective or damaged products, but never for products that did not sell. Profit margins are extremely thin in some industries like computers and electronics where taking non-selling returns could kill your business.

Another example: A fashion designer sells their entire line to a major department store. The contract may stipulate they can return any and all products that do not sell. But the department store paid a higher wholesale price where the returns did not impact your overall desired profit.

[Bubzeebub]

When they return, do they have to include original invoice?

Also, in response to Sun, that fashion designer better be sure that they can move their line in dept. stores if they have that policy.

[sun818]

> When they return, do they have to include original invoice?

To me its not really a requirement, but if you really do not want to take a return you can make this a requirement to weed out the unorganized buyers and probably lose a customer.

> if they have that policy

Department store can muscle their policy in to contracts. As long as you make money in the end...

[Ozark]

When they return, do they have to include original invoice?

Yes they must include the original invoice. They also must obtain a RA number before they return a product.

Ozark

[chodges84]

Original Invoice numbers are par for the course really, and quite often the return must be authorized and a valid returns number is needed. This happens with most of the main wholesalers at the shop I work at. Very few just say 'yeah, we'll have it back'. A few of them may even cross reference with original batch numbers, just to ensure it came from them, and not some one else.

[EstoreSeeker]

Although that is all up to what you think best for your business in long term. Anyways… in my case (i’ve wholesale as well as retailing) I do allow it to retailers to return the products. Off course there must be some reason for it. And for all the valid reasons they should include the original invoice. That’s what my policy is.