I have good overall feedback, but occasionally a customer leaves us a great written comment for feedback, but rates 1 out of 5 stars. I contacted the first customer to ask why we had a possitive comment but ranked us low in stars and he said he didn't mean to and that he gave us a good rating, and that we were a good company to do business with. I am afraid to even contact the second person that did 1 out of 5 stars while leaving an excellent comment.
Does anyone else have a similar situation? What did you do? accept the bruise from a happy customer? Or does google ever pull a mistake?
