Forum Moderators: buckworks
It looks like some big processors having issues with subscriber based payments and from the read "any paypal payment". The word is paypal is working on the issue that has been ongoing now for 2 weeks. Two weeks with an issue is a big problem that has been kept very quite.
That may explain the issue I just had with paypal.
I just bought something from ebay and used a credit card to pay for the item. The item wasn't a small item so this is the reason for using my cc.
Paypal doesn't process the cc card but hits my bank account and causes me an overdraft actually several overdrafts.
I know I used the cc as paypal asked me the question "are you sure you want to pay by cc and pay interest on the charge" Well du yes I am. Then Paypal drafts my bank but of course how do you prove it.
The credit card was not declined or even tried as there was a Zero balance on the card. Besides I have a backup cc to use just to make sure if the cc was declined the backup was suppose to be used. Neither card was run.
I wonder if this is related to the problem I was notified about as it references Any paypal payments might be affected.
If your a merchant using paypal be on the look out for double processing and or lack of payments. Check very carefully all Paypal transactions.
I will take some responsibility as I should have verified the charge to the cc and I could have avoided the overdraft.
* The PayPal Handling Cart feature completely broke down,
* Cross border payments could not be made as the drop down country list did not work,
* Customers have been flooded with hundreds of duplicate subscription emails from PayPal,
* Payments from PayPal are no longer associated with the relevant subscriptions,
* Some customers have been and are being DOUBLE BILLED by PayPal
* Merchants have not been receiving Instant Payment Notifications or failure notifications,
* Merchants/customers are unable to cancel subscriptions.
PayPal admit the failed site update here:
[paypaldeveloper.com...]
(See the Latest Blog Entries on the right for the other issues.)
Other reports of the issues, where the silence from PayPal has been deafening:
[paypaldeveloper.com...]
[paypaldeveloper.com...]
This was not fixed quickly, or a rollback done, and without good communications with merchants from PayPal. Therefore many merchants are now leaving PayPal for good.
[edited by: Bjorn_Iceland at 6:19 pm (utc) on May 29, 2008]
I was just over at the developer blog and there appears to be only one issue remaining at this time and that has to do with reporting. Everything else was Resolved. What more is there? If you are having individual issues, PayPal requests that you submit a ticket to get them resolved. Apparently they had some hefty changes that didn't turn out quite as planned. And I agree, this shouldn't happen with a company of their size and stature, but it did.
I understand all about hiccups but a two week hiccup is more than a hiccup.
Lovejoy
Sheesh, PayPal has a hiccup and its the end of the world? Come on people, its not like this happens on a regular basis.
Maybe not.
But, it was very badly handled from beginning to end.
First, they would not admit to the problem immediately.
Second, they couldn't roll back.
Third, they took *days* to set a deadline for a fix.
Fourth, they missed the deadline(s) several times.
Fifth, they took *days* to find the errors.
Welcome to the world of Programming 2.0
It's not only the managers, it's the freaking programmers.
Except, they aren't "programmers", they're, ahem, cough, "software engineers".
In previous times, this sort of thing would have been found in testing, not production. And if you *had* to do it in the production stream, you could back out, or fix it within hours, not days.
These newly minted "software engineers" might have CS degrees, but they're miserable excuses as code toads.
From an old school code toad, and proud of it.
