This customer has been pain in the butt since the beginning. Most of my customers are professional installers of my products, but some are end users looking to save money. This guy bought is an end user. First he had problems setting it up but I provided him with support. I responded to his every email within 12h or less. One of the cables he bought seemed to be bad, so I told him to send it back for replacement. He did, but he also called his cc company to "put hold" on charge. I replaced cable with new one and send it back within 48h. Too long for him. He asked for delivery with no signature required, I did not do that. That made him upset, but I need to protect myself. My return policy states "14 days, 15% re-stocking fee", after many emails from this guy with all kinds of complains about how difficult it is to set it up and about that cable I offered him FULL REFUND if he returns items within next 14 days. He said no, because he already went trough so much hooking system up.He said: return is not an option. I am sure he will dispute transaction. Will I win?
[edited by: lorax at 1:09 pm (utc) on May 27, 2008]
