Checkout Account suspended on Friday night!

Bad business behaviour!

[pontifex]

I am really upset. It takes a while to push me there and it takes some serious incidents to upset me. This (Saturday) morning I find an email that our Google Checkout account was suspended. The reason for them seem to be "fund transfers" between our merchant account and our buyers.

Well - guess what - yes we want the funds of our buyers transfered, if they buy something!

I can understand that financial operations need a close look and tight security. I also understand that we triggered some kind of flag. Yet it is very bad business behavior to

a) give such an empty hull as a reason

b) to do that on Friday night - pure luck that I checked my email so early on Saturday!

Did anyone of you got a similar experience?

Did someone get suspended and re-activated?

Thanks,
P!

[Quadrille]

They would not suspend your account for 'normal transaction' - or they'd suspend everybody's.

Please clarify what actually happened that they misinterpreted.

[pontifex]

I have waited some time now (one week) and the account stays disabled. The reason in the (automated) email we got indicated nothing clearly: "fund transfers between your checkout account and your buyers", which I (as a german) read as a misuse as something like en escrow account or a reverse charge issue - which we just do not do. We had a significant number of chargebacks the day before they cancelled us, so I think that triggered something.

Nonetheless did I not hear back in any other kind than with automated replies nor did Google re-activate the account. I am still quite upset with that behavior ("in dubio pro reo" is for hippies?) and we will not use them again. We are implementing another service at the moment, should be done next week.

Any payment processors, who are fast and cheap?

P!

[trinorthlighting]

Any processor will cancell an account if they see a high chargeback ratio. You have to fix that issue first before you open another account. I would suggest you look into authorize, paypal or one of the other big processors.