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So, essentially, a customer gets a delivery notice on their door, calls UPS to re-route the package, and I get charged for the privilege.
Does anyone pass these charges back to the customers? Has anyone figured out how to block them with UPS?
I would call my account Rep today and request no packages can be rerouted uless we the account holder ok's this otherwise your conna get burned for fraud orders.
There Was a big discussion on it and fraud but I can't find the link for you.
I have it in my shipping policy if this occures I will charge the customer the additional fee. They are asked to check the shipping address 2 times if they can't follow directions then sorry they pay for it not me.
I will say this as a warning a Fedex manager gets 5.00 added to his production so at the end of a month or cycle he can get a bonus from this. I use to work with a shif manager and I wrote up a ticket on this charge, so I know first hand.
Be sure and check the shipping address on the label and the ticket they will charge you for zip code changes even though the FedEx ship manager sees it as a good zip.
I have contested more of these changes and gotten a refund than I have charged the customer due to some nick picky fedEx employee wanting to add 5.00 bucks to his budget.