Forum Moderators: buckworks
Do we assume a 'participating' online store is one that requires the VbV password to complete the consumer's transaction, and a non-participating store simply does not ask for the password?
Or, the card simply cannot be used at non-participating stores?
In other words...
How does Verified-by-Visa prevent criminals from using a stolen Visa card at "NON-participating" online stores?
(I have read all the FAQ's on several banking websites, including Visa's website, and none specifically answer the question of thieves simply shopping at NON-participating merchants.)
You should be protected. However, pretty much the opposite hold true for the other card association.
But you need to confirm all of this as well since rules / regulations are consistently being re-interpreted and changes usually happen April and October I believe
Also... the bank of the customers card has to support VBV (not all do)
Once the VBV password is entered ... the customer CANNOT do a chargeback based on a stolen or lost card. But they CAN do a chargeback based on other factors - such as non-delivery of a product or service
As a merchant, you can still get chargebacks and as a customer you usually don't know if your card supports VBV until you've put all your card details and pressed submit.
It is obviously more a protection mechanism for online merchants (who subscribe to the VbV service) than it is for consumers.
To be honest I agree with this - it always amazes me somewhat the card companies get away with touting vbv/securecode and chip and pin as security upgrades to cardholders. From a customer's pov you have always been completely secure as long as you bothered to check your statement each month for dodgy transactions. A woman in the UK faced fraud charges [telegraph.co.uk] when she disputed some transactions that had been verified by pin; turned out that someone had compromised the terminal at a petrol station and had got her details from there.
The other side of the issue is that for merchants in certain areas fraud is a major issue and you simply may not be able to buy, for example, cheap computer components without signing up for vbv/securecode - merchants in that area can lose your business and another ten like you and if it prevents one fraudulent transaction they'll still come out ahead.