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If we send refunds via check instead, are there any downsides to this from a chargeback avoidance perspective? Our idea is that we would send a .pdf copy via email to the customer and put the original in the mail. We're willing to deal with the occasional lost check, postage, and overhead associated with this.
joined:Dec 10, 2005
are there any downsides to this
There are other scenarios, but those are off the top of my head. In summary- don't do it.
[edited by: LifeinAsia at 12:45 am (utc) on Mar. 7, 2008]
1. the card was used in fraud and was cancelled, or was cancelled for some other reason.
2. the transaction is over 30 days old, in which case it may not allow you to back the transaction out.
But aside from that 97% or so are refunded to the orginal CC.
We don't do a lot of refunds, but occasionally even the best of us run out of things :)
Sun818, unless I'm missing something, there must be a percentage you pay besides the $0.35. (x% + $0.35) otherwise, whether you process a $10 sale or a $10,000 sale, you would pay only pay a flat $0.35 to your merchant processor?