How to Contact 2CO?

Want to get a email address or phone #.

[iloveu]

I have a payment need to argue with 2CO. 2CO cancelled one of my customers' payment after we ship the order out to the customer. We contacted customer and she said she received her order and her credit had been deducted by 2CO, she even gave us authorization code for the deduction. Based on the communication with the customer, I think she did not tell a lie and want to ask 2CO about the payment. But it is extremely difficult to get a valid email address or phone # from its website. Anybody can help me with this issue?

[Mr Bo Jangles]

Go through the proper process of logging in a new Trouble/Call ticket in their support pages - you have no complaint until you do that - and then wait a day or two.

Don't take this post as my being a supporter of 2CO - I *suspect* they're getting better with client support, but have about a light-year to go yet *_*

[OlRedEye]

Had almost identical problem with them last year. Three weeks and NO answers later I had to find someone else... Good luck - you'll need it, sadly.

[Corey Bryant]

Check out www.2checkout.com/contact_b.htm - there are a couple of numbers there

-Corey

[bumpaw]

I hope finding this thread is not a bad omen as I just signed up with 2co two days ago after reading some encouraging things about them here at webmasterworld.

I filled out a help ticket yesterday just to ask a question about refunds so we will see.

[EstoreSeeker]

Check these numbers if it helps you in any way:
1-877-294-0273/1-614-921-2450