Forum Moderators: buckworks

Message Too Old, No Replies

Does adding Paypal really increase sales?

I will have to make big changes to my company setup to include Paypal.

         

hulahoop

5:45 pm on Jan 7, 2008 (gmt 0)

10+ Year Member



Hi,

Does adding Paypal really increase more sales?
If yes, what sort of percentage are we looking at?
Anybody has a pre and post paypal experience to see the percentage difference?

mangotude

3:23 pm on Mar 6, 2008 (gmt 0)

10+ Year Member



I should have made it clearer in that it does depend on the product etc; I personally don't have a problem with it, but in certain situations I'd be unhappy with it.

I'm not thrilled with it being paypal or 2co for subscriptions here, either - however, ww has enough of a reputation and lack of competition that you go ahead and pay anyway.

most sites don't have that luxury.

BeeDeeDubbleU

4:19 pm on Mar 6, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I'm not thrilled with it being paypal or 2co for subscriptions here, either

Setting the main topic aside for a moment, why would it be a problem to use Paypal on a trusted site? Do you have other issues with it?

mangotude

4:42 pm on Mar 6, 2008 (gmt 0)

10+ Year Member



I don't want to derail this thread - i don't like using paypal for certain transactions, and 2co is often a pain. it's not a reflection on ww - but if it was a site where i could get information or product elsewhere, i may well go elsewhere.

The difficulty with these types of threads is they become like the 'seal' threads - where some people are pro because it works for them, some are anti because it doesn't, when the real thing to take from it is it works well for some people and some sites, and not so much for others. the only way to find out it test it yourself.

that was all I was trying to say in the initial post.

BeeDeeDubbleU

5:02 pm on Mar 6, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



It's not really off topic. What I wanted to know was why you don't like using Paypal to make payments. Do you have a real reason for this or is it just your perception?

I often hear the argument that Paypal is "unprofessional" but it mostly seems to be based on opinion. I have used Paypal for about five years to sell occasional reports from one of my websites. I only sell about 10 to 20 of these a year and it's all I sell. The cost of using a "proper" merchant account could be more than than the income from the reports so this is out of the question. I am sure I am not alone in this. Paypal is great for many businesses with small online turnover but that does not necessarily make them unprofessional.

I am interested to hear your reasons for not wanting to use it since it is related to the OP's question.

[edited by: BeeDeeDubbleU at 5:03 pm (utc) on Mar. 6, 2008]

mangotude

6:16 pm on Mar 6, 2008 (gmt 0)

10+ Year Member



I would say perception and opinion are the most important things - there has been three separate people from the UK on this thread alone say they don't feel entirely comfortable with it.

As such, it's something to bear in mind. We don't get to quiz our customers, and it doesn't matter if they are right or wrong on paypal - if they aren't going to shop because of it, then i won't offer it. if they do, i will.

it might be simply a quirk on my part about paypal - but it seems i'm not alone. really every customer has quirks - some like blue, some like red - and really its how you address that the best.

apologies if this is obscure/obtuse.

Brett_Tabke

7:15 pm on Mar 6, 2008 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



>Does adding Paypal really increase more sales?

Yes, it can. Depends partially on your target market. From what I have seen, consumer based websites tend to do fairly well with PayPal on them.

The only way, you can know, is if you try it.

If you want, you can do website payments pro through PayPal and they won't even know they are paying with paypal.

Wlauzon

4:57 am on Mar 7, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Our Feb 2008 online sales were $131,000.

Of that, PayPal was $41,000.

Your choice.

T_Miller

6:26 pm on Mar 7, 2008 (gmt 0)

10+ Year Member



My first post!

I work for a B&M with a ecomm site and eBay Store ("PowerSeller").
Total revenue split: 60% B&M, 25% web, 15% eBay.

eBay sales are 99% PayPal and a few Money Orders.

Our web site offers PayPal (PayPal Express button) and standard CC processing.

Last year 45% used PayPal, 50% used regular CC processing, 5% used our "in-store pay & pickup" option.

Doesn't cost me to offer PayPal. But I wouldn't want to chance not getting those sales.

[edited by: T_Miller at 7:03 pm (utc) on Mar. 7, 2008]

ByronM

6:36 pm on Mar 7, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I prefer to avoid paypal since they're terrible in supporting the seller. Its a huge faceless corporation and the day they freeze your assets for one stupid thing or another you will be concerned.

Its not a matter of IF paypal will freeze you, but when.

axgrindr

6:58 pm on Mar 7, 2008 (gmt 0)

10+ Year Member



>Last year 45% used PayPal, 50% used regular CC processing,

We have merchant account CC and Paypal checkout options on two of our sites and we are getting about the same split, 40% PP, 60% CC.

On our site that only uses the merchant account we get a customer every other day that wants us to send them a Paypal invoice instead of registering for an account.
(btw - the paypal invoice tool is pretty useful, customers love it.)

>Its not a matter of IF paypal will freeze you, but when.

[touch wood] we have had no problem with Paypal in the 7 years we have been using them.

T_Miller

7:10 pm on Mar 7, 2008 (gmt 0)

10+ Year Member



>>(btw - the paypal invoice tool is pretty useful, customers love it.)

Yes, the PP Invoice tool is wonderful. We use it everyday.
All phone-in orders are offered the choice of CC over the phone or PP Invoice. About half request the PP Invoice.

We get PP Merchant Rate pricing based on our volume, so there is little difference in the back-end cost compared to our regular CC processing.

redintheforest

7:40 pm on Mar 10, 2008 (gmt 0)

10+ Year Member



We have information on our site for customers to pay via paypal without incorporating the paypal check out on our website. We still see 8-12% of our orders paid via paypal. If anyone orders and does not pay, we log into our account and send them a request. This keeps our site clean and prevents abandoned shopping carts. Often we find that international customers like to pay with paypal.
This 42 message thread spans 2 pages: 42