Forum Moderators: buckworks
What I found out yesterday was that for the last month we were in test mode on our site, meaning all orders were approved, but not charged. We figured all the other orders out, but found out this guy's ($3,000 in orders) card was declining. We called him again when we found this out, and he said no problem and he would call tomorrow. Well he didn't call today, and we called a few times (didn't answer)...the last few times the phone went straight to a busy signal. I looked into it a little more and saw that he tried to order through our other sites (they were not in test mode) and it was declined. We called the credit card company up and they said his card was canceled because of no use on it and they wouldn't do anything else, actually hung up on us.
This is the thing...from the order 4 weeks ago to the orders this week, we have shipped it to the same address, and his phone number is the same, even had his name come up on the caller id when he called us. We are going to try one more time tomorrow then file a police report, though I don't think that will do anything. I am debating to fly there ($199.00 round trip) to confront him. What other options do I have if he ignores us?
Any other ideas?
Thanks
Thank you!
