Has anyone tried issuing store credit in the form of a gift certificate or similar when someone cancels their order before it ships or returns something? I think it would work well, and you could always issue a refund if the customer complains about the store credit.
ambellina
2:31 pm on Nov 28, 2007 (gmt 0)
We offer the customer a choice of either store credit or a refund. Most people choose a refund, which I prefer to deal with because I just give the money back and never think about it again. The few who choose a store credit in the form of a gift certificate/card/code, usually don't ever use it. I've issued about 10 credits in the past 6 months and only one has been used. They've all been under $100 usd, usually under $50, but I still have to keep up with them. It can be a hassle. Some people would of course see that as a good thing, getting a customer's money without providing a service or product, but that's not what my company got into business for.
ispy
12:11 am on Dec 12, 2007 (gmt 0)
If you bought something and cancelled or returned it, would you want to have to buy something else from the store?
Of course not.
LifeinAsia
12:15 am on Dec 12, 2007 (gmt 0)
If you bought something and cancelled or returned it, would you want to have to buy something else from the store? Of course not.
Just because there was something bad with that specific item doesn't mean I wouldn't shop there again. I usually prefer to just get my money back, but will sometimes take the credit. (Especially if the original item was bought with a coupon and I can re-use the coupon if I get store credit instead of a refund.)
piatkow
1:04 pm on Dec 13, 2007 (gmt 0)
Credit notes are a great way of not giving refunds but you need to put a time limit on their validity. In a previous life as a DBA we had problems with our credit note table because so many were never claimed and I had to persuade our chief accountant to let me archive any over three years old.
