How should i approach fedex ground?

interesting note written on my package..

[ByronM]

Today i received a few HD-DVD players that were shipped in retail packaging and left at my shop. On the back of one of them in crayon was written "I hate you rich f*#@@$" so it is basically unsellable.

Do i try and get a return from the distributor or should press the issue with Fedex that even though i could wipe the crayon off the box if someone looks at it they could see the gloss/impression of the writting.

I didn't pay for the shipping so i'm not sure if i have to go through the hassle of the distributor to get them to do an insurance claim or how something like this is handled.

[vincevincevince]

When was the damage done? If you didn't pay Fedex then you don't have a contract with them in any case and so either way your claim is going to be with your distributor. Are these not signed-for packages?

[jwolthuis]

Your distributor is at fault for two reasons:

• They did not follow FedEx (or UPS) standards for packaging items with both inner- and outer-packaging.
  
• They stupidly shipped devices with a street-value of several hundred dollars in "steal-me" packaging.

FedEx is not liable for outer packaging, only what's inside the package.

[philbish]

Save your time and hassle. Sell it on eBay, to a friend, etc.

[vincevincevince]

Ex-display model; full warranty but no box.

[ispy]

Just sell it. If someone complains blame it on the delivery guy.