Providing a good customer care

Got tips to making a customer to be a repeat customer?

[Habtom]

I was going through the last two months orders of one of my ecom sites, and I listed the repeat customers to *find out* why did they really come back.

The reason was not indeed the price alone, it was also because I had a few pleasant email exchanges with those people.

I believe almost everybody knows that customer support helps a business get a repeat ones or lost some forever, but how do you really practice converting yours to be repeat customers?

Habtom

[King_Fisher]

Just follow the GOLDEN RULE that's really all it takes!...KF

[Habtom]

KF, are you refering to:

Customer is always right even when they are wrong

I hope not :)

[King_Fisher]

Hab, The Golden Rule is "do unto others as you would have then do unto you"

The Silver Rule is " the customer is not always right" ...KF :o)

[jsinger]

The Silver Rule is " the customer is not always right" ...KF :o)

You'd be surprised how often the customer is right even when the seller thinks he's wrong.

Example: Customer tries to return a product with a Sears label to us. We of course refuse the return.

Later I discover we had received a few mislabeled products. The customer had indeed bought the item from us.

Tip: put a coupon in the package. Surprised how often I buy online and the box contains nothing like that. However our experience shows such coupons or other enclosed ad material aren't very effective (but they're cheap).