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I'm wondering what the law is on product guarantees. Normally if a product on mine is faulty or breaks, then I hear within a few weeks of the order, and I'll sort it out happily.
I've just heard back from a customer just a few days short of a year from the date they ordered saying that a product is broken. How long do I have to offer a guarantee?
I don't have a manufacturers guarantee for this item.
The law says that the item should be fit for purpose for a reasonable time; and what's reasonable depends on what you are selling.
For example. One customer wore a pair of shoes twice; they fell apart, and the seller said they were a fashion item, not footwear as such. The seller lost.
If you sold a dining table that collapsed after a year, you'd probably still have to refund. But if the shoes fell apart after a year, I doubt it.
It depends on what you are selling, what precedent there is, common sense - and the judge's mood.
If you have to refund because the goods are shoddy, you in turn go back to your supplier and claim from him.
BTW, I am not a lawyer, etc., etc.