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I think a restocking fee is a bad idea - I won't shop anywhere that's going to charge me for returning or exchanging an item.
Also, take care to differentiate between returning unwanted goods for exchange or credit and returning defective goods for repair or replacement. Outside of any distance-selling regulations, the first class is in your hands, whilst the second class is likely to need to be much longer. In the UK the concept of reasonableness rears its ugly head yet again - if it fails within the time which the product can reasonably be expected to work for then there needs to be some form of return or repair facility.
If it is opened sorry no exchange if they don't like the taste. Wrong item on us anything to do with our error we take care of but I can't leave the return out there for an extended period of time due to the products we sell
If there is a problem with the product we pick up and full refund or exchange.
but as I said it all depends on what your selling as to the return policy.
We called, got an RMA and permission to send it back. They received it about four days later and then sent it back in about two weeks saying they could not accept it. We are now working with the manufacturer who is sending a new one.
30 days is usually a good call, but also keep in mind that shipping and handling might also need to count for a few days from time to time
They received it about four days later and then sent it back in about two weeks saying they could not accept it. We are now working with the manufacturer who is sending a new one.
I preemptively contacted the person and offered to return the product for a refund even though it had been used.
I received the product back last week and quickly refunded and left him a note:
I understand that some products are not for everyone. This is the reason I do not hesitate to give a refund - like in your case - If you need something else widgety, I hope you will consider my web site.
I have taken a minor loss as the product is not resellable but I may have made a disapointed ex client into a future repeat business. I guess time will tell.
I have to admit that my survey results are 99% positive so a negative needs to be rectified immediately.
Obviously, If I had several returns, I would have to reevaluate my product, my policy etc.