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We have been simply addressing these claims on a case-by-case basis, re-shipping product with signature required in most cases. But I'd like to establish some hard rules.
1. does a merchant have any hope of fighting a chargeback with just carrier delivery confirmation (no signature)?
2. what practices do you have in place that you have found to be helpful in these cases?
These situations can usually be resolved without chargebacks coming into play by good communications with the customer. Unfortunately there's always that 1 customer out of 100 that will be a jerk and immediately go crying to the cc company.