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customer service (other side)

need a short rant

     
11:03 pm on Jul 18, 2007 (gmt 0)

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WebmasterWorld Administrator lifeinasia is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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Got a message through the Contact Us form this morning from someone asking about transportation from her town to the airport. I replied with a link to our site that contains all the airport transortation information and also suggested that she might want to just take a taxi becuase her plane leaves so early and the first scheduled bus might be cutting things too close.

Just got a response from her that basically and sarcastically thanked me for being lazy and not helping her at all. She then informed me that she would ask someone else because a taxi would be too expensive.

Well EXCUSE me missy! I guess I missed the memo where I had been demoted to your personal, unpaid, research assistant who is expected to drop all his urgent projects, call across 8 time zones and wake some local people up to find out the same information that is provided on the page I gave you!

</rant>

11:06 pm on July 18, 2007 (gmt 0)

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Looks like someone missed snack time!
11:14 pm on July 18, 2007 (gmt 0)

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Yeeaaaaahh, I'll go ahead and get you a copy of that memo...
2:39 am on July 19, 2007 (gmt 0)

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I think its a bit poor you arent going to be there to pick her up free of charge ;)
3:43 pm on July 19, 2007 (gmt 0)

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I think its a bit poor you arent going to be there to pick her up free of charge

I think that part is in a second missing memo. Along with the part about having to refuse any offered tip.
4:32 pm on July 19, 2007 (gmt 0)

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She can afford a plane ticket, but a taxi is too expensive?