Forum Moderators: buckworks
Day 1: Say you get 100 orders, 50 of which you have to backorder.
Day 2: again, 100 orders, 40 of which need to be backordered.
You can see that this eCommerce store has a high rate of backorders, so it needs to efficiently manage the process.
There HAS to be a way to create purchase orders into the system, and then the system will LINK the products ordered to the eCommerce orders. So you can then view your day/week's order, and there will be some kind of a flag on the Customer Order row that says this order's items have been backordered (so you know what to order and what is already ordered).
Once the item arrives, you then recieve the products and the eCommerce orders are now flagged with product arrive and 'prepare to ship'.
Does this make sense? Obviously this has to be a custom development system right?
I just want to know that if my way of handling backorders and linking them with purchase orders makes sense and is 'industry practise'.
Your two cents please?
Google "Mail Order Management software"
Depends on the order management software you use. When I have backorders, the order manager I use flags the line item(s) as being backordered. Once I receive the backordered item(s) into inventory, I can fill the backorders using a batch process. Everyone's process can vary so it really depends on how you have your process set up. If you want some ideas on how to process backorders, take a look at the help topic for the Order Manager I use: Stoneedge
[edited by: lorax at 8:58 pm (utc) on June 8, 2007]
[edit reason] removed url [/edit]
We have created a folder called backordered where we put all those orders and once you update it to backordered a message is sent out automatically letting the customer knows of that status and giving him the option to cancel or go on.
As far as normal order go to processing status.
G'Luck
