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However back in November I had a parcel vanish, so I offered to reship a similar order free of any charge.
Guess what happens next?
I get shed loads of orders that disappear in the mail.
Ive never heard of this, but are there sites out there where you can post URLS of ecom sites that are easy to rip off?
Weird thing is, many of the missing orders come from people claiming to be Dr's of some sort or other.
I insure every package that leaves my dock, and add the cost of the insurance into my shipping rates.
The customer takes ownership when it leaves my hands, and any damage or loss is reimbursed by the carrier.
I'm not aware of a website that lists gullible eCommerce sites.
Our missing orders are about 1 in 10,000 and I wouldn't be quick to blame the customer for those few.
Anyone know of the existence ecommerce fraud "tip" sites?
The point I'm making from these links is that these kind of criminals do seem to communicate with each other over the internet, although I'd guess rarely if ever using an actual website. Both the articles imply that this isn't just between people who already know each other, but that they form communities - and share information - with people they meet online.
These can to some extent help you prevent fraud if any.
One complaint today, (I sent 4 jars in two packages, received both parcels, one was fine the other had a jar missing and one jar had been opened!
Ship to other states Texas, California and all I have no trouble with.
All very odd.
[edited by: Essex_boy at 5:42 am (utc) on April 4, 2007]
I had a customer once complain they that their package got lost. I sent them a very polite email with a link to the USPS site that showed that the package had been delivered to the address they provided.
I never heard from them again.
joined:Oct 25, 2005
Yes, there are allot of them ,you should Google card-able sites and you will get all the works.
You should watch Chris Hanson show regarding fraud
for future prevention tips you should join Merchant911.org its free
It may not be noticed that the 'customer' hasnt paid but the order has been processed.
I got caught like this years ago when I first started in ecommerce, so im a bit wary now and only ship according to the processors emails.
Sad really, im not shipping high value items at all.