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Order fluctuations

         

Tonearm

2:50 am on Mar 9, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



How much does your number of orders/day fluctuate? It has been really slow over the last few days for me, and the few days before that were great. Very frustrating.

ItsAllBallBearings

6:00 am on Mar 9, 2007 (gmt 0)

10+ Year Member



This time of year is especially "bad" for most businesses for two reasons:

One, people are generally "paycheck" rich meaning they spend spend spend on the 15th and 30th of the month, but hold back and pay CC bills other times.

Two, after the holiday rush, when most businesses do their big bucks, anything less seems excruciatingly slow.

Those two combined make for the roller coaster ride known as Q1.

Just work on things that you can control and do all that stuff you didnt have time to do in Q4

Tonearm

2:55 pm on Mar 9, 2007 (gmt 0)

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But wouldn't the paycheck effect apply all year?

bwnbwn

7:06 pm on Mar 9, 2007 (gmt 0)

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Called spring fever or Spring Break and all ecommerce have dips and mountians just part of the overall animal

Tonearm

7:37 pm on Mar 9, 2007 (gmt 0)

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Ah yes, Spring Break. I had forgotten. Party! I mean, thanks.

ItsAllBallBearings

10:02 pm on Mar 9, 2007 (gmt 0)

10+ Year Member



But wouldn't the paycheck effect apply all year?

Yes and no. Yes, if you look closely you can sometimes see this trend throughout the year. No because the effect is magnified this time of year. Most people overspend at the holidays and then try to make up for it the next 3 months. The only time of the month they feel they have spending money is right around their paycheck period.

Tonearm

10:53 pm on Mar 9, 2007 (gmt 0)

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What does your conversion ratio look like right now? Mine is like .3%.

grandpa

11:00 pm on Mar 9, 2007 (gmt 0)

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I can't give you a conversion rate, but I can tell you that the last 2 months have been slow. It's just now starting to pick up again. Losing Amazon in Feb. didn't help at all.

One thing that does seem to make a difference. A lot of my business for the past two months has been from repeat customers vs new customers. On the wholesale side, I expect that to pick up once the sun starts shining again. Right now the Southeast US is carrying my wholesale trade.

ItsAllBallBearings

6:59 am on Mar 10, 2007 (gmt 0)

10+ Year Member



Tonearm - Conversion rates are of no use because it varies wildly across markets.

Just use this slow time to explore new ways to market your business and to focus on your previous customers.

ispy

2:06 am on Mar 11, 2007 (gmt 0)



Well how about taxes? Most people procrastinate and don't know if they are going to get kissed or killed when the time comes. It's only naturral to clam up in times of uncertainty.

Tonearm

3:02 am on Mar 11, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



So everyone agrees? This time of year is really slow all around?

drhfinegifts

5:38 pm on Mar 11, 2007 (gmt 0)

10+ Year Member



YES - this is definitely a slow period.

Personally, I haven't had one sale in the last 2 days and that is very unusual for me.

Funny, last week I had pretty good sales. Some of my larger orders were from repeat customers, though, and that helped alot.

But this weekend is DEAD. I guess it does have something to do with Spring Break. I just hope it picks up soon!

Tonearm

5:51 pm on Mar 17, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Man, is everyone else still getting killed? I've never seen such an order hiatus. Maybe the US economy is in more trouble.

ispy

11:22 pm on Mar 17, 2007 (gmt 0)



When interest rates go up people have to pay much more on their ARM mortgage payments. People cannot get cash out of their homes like they used too. A lot buy on borrow funds, not savings. People who rent have to pay more because the owners payments go up.

They stop buying like they used too...
They stop "shopping for the latest fashions"...

pbradish

4:12 am on Mar 18, 2007 (gmt 0)

10+ Year Member



Sales have been really slow here as well for the past two weeks. My volume has dropped by about 40%, though traffic has been consistent.

Tonearm

4:25 am on Mar 18, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



pbradish,

Exactly. That's the frustrating part. Traffic has stayed consistent. Conversion rate is in the toilet.

pbradish

4:52 am on Mar 18, 2007 (gmt 0)

10+ Year Member



Tone - I hate to hear that others are in the same boat but relieved at the same time (if that makes sense) that it is not only me.

ecommerceprofit

5:56 am on Mar 18, 2007 (gmt 0)

10+ Year Member Top Contributors Of The Month



I'll add my 2 cents - for the past week conversion rates have been down - traffic about the same. Revenues down a bit.

wrkalot

11:58 am on Mar 18, 2007 (gmt 0)

10+ Year Member



Even my crazy massive discount/promotions aren't working... and it is usually enough to push people over the edge, not this time. Traffic has not dipped here either btw

ecommerceprofit

4:34 pm on Mar 18, 2007 (gmt 0)

10+ Year Member Top Contributors Of The Month



My credit card totals came in today - Friday was super low - more than Thursday - my theory is possibly it was the winter storm in the North East - perhaps people went home early from work, etc...we get a lot of business from that part of the country.

ecommerceprofit

8:11 pm on Mar 19, 2007 (gmt 0)

10+ Year Member Top Contributors Of The Month



Our conversions are still down - since around the 8th...may just be me...anyone else see a trend downward? Last March was excellent. Monday is usually really good for us - traffic is the same - just conversions are down...maybe daylight savings time...all scripts work fine...the web site is quick...could be competition changes on my end or is this web wide for ecommerce...hmmm

Tonearm

10:14 pm on Mar 19, 2007 (gmt 0)

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I'm way down since about the 5th or 6th.

arieng

11:12 pm on Mar 19, 2007 (gmt 0)

10+ Year Member



Have you checked for new marketing campaigns and/or pricing shifts by competitors? The last few weeks, our conversion rate and $/visit are both up significantly.

Tonearm

2:40 pm on Mar 26, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Wow. How about now? I'm still getting creamed.

Sreekanth

3:32 pm on Mar 27, 2007 (gmt 0)

10+ Year Member



Hi,

I guess the best thing to do in the lean periods to increase your marketing tentacles. Like ItsAllBallBearings above said do all those things you couldn't do in Q4.

The best way to explain this it to look at internet traffic as a funnel.
Lot of people browse the net. Some of them could buy your products. Within this segment most likely a small % knows your site. And these visit you and then comes the visitor-to-sales Conversion Rates.

Hitting at higher up the filter is what I am suggesting for the lean period.
You can find out more places to make your product feed available.
You can start listing or eBay or start Paid Search campaigns if you don't already do it.
You can blog about your products and direct the traffic on the blog to your products.

There could be many such activities that you do to attack higher up the filter.

Cheers,
Sreekanth

ecommerceprofit

5:33 am on Mar 28, 2007 (gmt 0)

10+ Year Member Top Contributors Of The Month



Tonearm - I thought I was done for but changed some stuff on my web site and all is well again - it has to be your site or competitors because no one else is stepping up and saying what we were both saying - I think it was my site - not some Internet overall problem - someone who does not run a store on the net told me, "look at what you changed before the bad stuff happened and work from there" I found out what I changed and went back - problem solved...

Tonearm

2:39 pm on Mar 28, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Thanks ecommerceprofit,

I have changed a lot of things lately. This has made me realize that I really need to keep a log of changes I make.

My customers are primarily college students and I would chalk this up to Spring Break, but traffic hasn't decreased.

Tonearm

2:40 pm on Mar 28, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Thanks Sreekanth, that's good advice.

simonuk

2:47 pm on Mar 28, 2007 (gmt 0)

10+ Year Member



I have a few years trends behind me and this month does normally drop but not the 60% down it's currently running at.

Everyone I speak to says the same. Online stores, shops, hotels... This is a very lean month for a lot of people.

tootalldave

6:24 am on Mar 30, 2007 (gmt 0)

10+ Year Member



Yes,
Things are slow,very slow for most but not all.
You can't change the outside effects such as spring break, taxes, higher interest rates, war and other such events.
What we can do is work on marketing our websites and looking for ways to improve conversions through specials, lower prices, add new products and increase traffic.

It's the nature of business to have ups and downs.
Many will fail, few will succeed.

The good thing about the internet, is if you fail, it's very easy to get started again.

So don't worry to much, just work as hard as you can to make it work and have a back up plan in case you fail.

As a bit of brightness, we have been doing business on the internet for over 7 years, based on our past records we expect a surge in sales very soon with a drop off around April 10th (Tax Time) and then an increase in orders at the end of May.

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