Credits

Allow one to two billing cycles...

[pageoneresults]

What gives merchants the right to hold my money for a week, two weeks or even a month when a credit is to be issued?

I mean, say I buy something online. I receive it and there is a problem. It is returned and I'm not going to buy again from that merchant. What gives them the right to hold my money for any longer than 24 hours?

It took me a whole minute to give it up. Now give it back to me in a minute damnit! My money is not for you to hold in your account and accrue interest with all the other poor souls who have gotten caught up in your unacceptable practices in this matter.

[jecasc]

It's simply the paperwork involved. You send the item back and it usually takes 2 or 3 days until it arrives. Then it waits in line along with the other packages that came back for a day or so. It has to be opened and inspected in one department. Then: Is it within the companies return policy? Sometimes companies will accept a return out of goodwill and a supervisor has to decide. And maybe the supervisor is on grandmothers funeral that day. Then it goes to accounting where a credit advice is made. And finally most companies I know only process payments once a week. And when the company finally has transfered the money, usually the credit card companies take their time, too.

So while one month is definetly to long one or two weeks are perfectly normal. And the larger the company the longer you can expect it to take until you get your money back.

[trinorthlighting]

Two weeks is typical for us from when a customer calls us for a return. You have to calculate in shipping time and other factors. If it ever goes over 30 days after you send a package back, I would personally file a chargeback with my credit card company.

[ispy]

Revenge is best served cold.

[wrkalot]

Filing a charge back should be a last resort... some people are to quick to pull that trigger IMO. Are they refusing to give you your money back or just taking longer than you would like? If it's the later then a charge back is not the answer.

[Corey Bryant]

Once the merchant has the merchandise back, they should refund your money promptly. Of course some companies are quite large and it goes through many departments.

But what does their TOS say about refunds and returning your money? It should be spelled out quite clearly in there what their policies are. And if they are not abiding by them, contact your issuing bank. Too many of that type of chargeback and the merchant account provider will make sure they are properly refunding the money

-Corey