Forum Moderators: buckworks
Got an angry email from the customer this evening asking what happened, since paid extra for shipping and everything.
Called FedEx to see what was up and was basically told "we were too busy, it'll get there tomorrow instead." Well, it's a big money signature required product, and nobody will be there to sign for it! I believe the customer is on a plane as I write this and have been unable to contact them since their email. Rest of the story is my problem to work out with the customer and not relevent to others, so I don't need to go into the details.
I'm writing this for two reasons:
1. Fair warning to others...FedEX at least for me was at beyond capacity and failed to meet delivery deadlines for an overnight shipment. Maybe I can save someone else some pain and credibility loss.
2. Have other people experienced this? What is my recourse to FedEx? I will NOT be happy with just the refund of the $50 overnight charge. I have already credited my customer for the entire shipping amount and will probably offer more in an effort to make ammends once I understand how inconvienced the customer has been.
How have others dealt with situations like this?
For international I like USPS Global Priority, it is pricey bet can get packages to Ireland in 4-6 days. I've had a repeat customer from Ireland who has told me that he recieves his packages the same week he orders them.
I could probably save a lot of money doing First Class Mail on orders that are closer to us because they arrive at the same time. I wish USPS would come out with a tool to calculate lowest fare given a day when the package needs to arrive.
