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I have an ecommerce store selling niche products. I have a page with contact information for my customers, and I am getting flooded with spam. I would like to change my email address from firstname.lastname@example.org to email@example.com , with a note to remove "nospam-" from the address.
I have no worries about doing this for a personal website, but is this a bad idea for a commercial website? Is it considered unprofessional? Would it cause distrust or make (non-technical) customers confused?
I've just accepted the e-mails will get targeted one way or the other. I've now started getting spam on my order confirmation e-mail address, and it's not listed anywhere. I just assume someone that ordered from me has opened a bad e-mail, or a spammer just ran a list of common e-com type names for the mailing address.
There are "obfuscators" out there to make it difficult for automated systems to grab your email address, but nothing stops it from being manually copied.
You don't lose a thing by not displaying your email address on a site. As long as there are easy methods of contacting you and you respond, there is no sacrifice in customer trust. Of primary importance is a physical address and a phone number.
A contact form is the way to go for email communications but be aware that spammers abuse these too, make sure it's set up correctly to avoid those types of attacks.
The only way I would fill in a form is if it allowed me to specify a url to *my* form where they could respond.
For resources on accessiblity for the blind, you might try the cnib site at cnib.ca
Yes, forms are accessible to the blind. They usually use jaws to read the page, and type/mouse as well as the sighted.
A properly constructed form is the **best** portal for a contact. A generic email has one major fault - it allows the customer to submit a query and allows them to eliminate important data vital to answering their questions. If you sell widgets in various sizes and the question is "are green widgets in stock?" you would have to ask "what size?" The initial submittor may not ever reply. Using a form allows you to make sure they provide sufficient information to fully answer their questions.
While it's true this is as abused as it is used - the benefits far outweigh the drawbacks.
Using a form allows you to make sure they provide sufficient information to fully answer their questions.
I have seen people exchange several emails over days to relate the same questions/answers that one detailed form submission(with proper fields) and one response could have handled.
I would use a contact form as your main contact if you can though, and just use this as an alternative for people who don't like them.