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I sell a product thats legal in the USA.
Someone from Japan buys it with their VISA card
I ship them the product
It gets seized at their customs because its not allowed in Japan.
The buyer issuers a chargeback.
What could I have done to protect myself and make a chargeback impossible? Are there any laws or VISA policies regarding disclaimers where users are forewarned that refunds wont be issued when they order a product not allowed in their country? If I have email documentation of the uer ensuring me the product is legal in their country would this be enough to prevent them from issuing a chargeback? Can I have them fax a waiver or something? The foreign markets are very lucrative and I'd really appreciate advice on this.
Yours in ecommerce,
But to answer your question anyway, No there is nothing you can do to protect yourself from a chargeback. If the customer doesn't get the merchandise the credit card company will side with them.
If the seller can show published terms and conditions of sale that place the onus on the customer for customs duties, what can the seller do when a chargeback occurs?
Is there any way that the seller can approach the credit card company to demonstrate that he/she complied with a contract and have the chargeback reversed?
this is a risk you take if you want to sell internationally
it's YOUR risk, nobody elses
make yourself aware of any issues with customs etc
prepare for problems and chargebacks
if you don't want the chargebacks, don't take the risk
is the little profit per sale worth the hassle and risk?
>>Is there any way that the seller can approach the credit card
>>company to demonstrate that he/she complied with a contract
yes - you can do whatever you want to
>>and have the chargeback reversed?
probably not - the cc companies don't have to listen to you
at the end of the day, if you gamble, prepare to lose
Think of it like this - you own a liquor store and sell to someone under 21. You don't expect to get your money back. You will get a fine, maybe have your license suspended, etc